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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.5
1,358 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,358 reviews

December 16, 2022

Very helpful. Always had my needs in mind and kept me updated for the most part. A follow up issue with my service came up and they helped me out wherever they cou More

by JayGar13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
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Dec 17, 2022 -

Bates Nissan responded

Thanks for sharing about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

December 16, 2022

Excellent service experience. Top-notch service and parts department. Go there you won’t regret it. More

by Tmullins0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
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Dec 17, 2022 -

Bates Nissan responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback!

December 15, 2022

Very friendly, and they were quick! They gave me a projected time and met that expectation. More

by D.fana27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
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Dec 15, 2022 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 15, 2022

Service department did a great job. Austen discussed with me options and recommendations, and I chose what to do. He kept me informed. Bates sent a video showing the inspection to my ph More

by dradams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Austin Miller
Report | Print
Dec 15, 2022 -

Bates Nissan responded

Thanks for sharing about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

December 14, 2022

Bates Nissan always takes the best of care when we come in. They ensure we understand all that's going on with our vehicle. We appreciate the video showing details on the inspection of the vehicle. More

by sljp78@hotmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 14, 2022 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

Dec 15, 2022 -

Bates Nissan responded

Hi Sljp78@hotmail.com, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 14, 2022

Tried to sell what appears to be a flood damaged vehicle with no heater and rust on the entire exhaust system and drive shaft and engine drive pulleys and even the top of the power steering resovoir. They a More

by Joelmarmor
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Robin, Ben Amos, Joshua "Josh" Snyder
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Dec 18, 2022 -

Bates Nissan responded

We regret you believe you were somehow deceived. As we explained, the vehicle was in fact a demo for the owner. A demo is ANY vehicle that is driven by management and then sold, new or used. We gain nothing by revealing it was a demo as a result there is no incentive to lie to our customer. We drove a total of 12 hours to deliver a vehicle to you at no cost to you while still paying our driver. We stand behind our reputation so strongly that we went far beyond a normal delivery to ensure you were taken care of. If there was an issue with the heater we would have gladly fixed it for you, had you given us the opportunity. Nonetheless, we appreciate you taking the time to share your feedback. We will use this experience to ensure this does not happen again in the future. Have a wonderful day!

December 13, 2022

I brought my vehicle in for recall. I was greeted promptly by service personnel and introduced to my service writer, Mike. Mike told me what to expect and how long my service would take More

by Buddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask
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Dec 14, 2022 -

Bates Nissan responded

Buddy, Thank you for your very kind review. MIke and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

Dec 15, 2022 -

Bates Nissan responded

Hi Buddy, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 13, 2022

Andre Nash still wirking hard! I am pretty sure he will take care of his customers. I am pretty confident of this because he was my Solider. SFC HOWARD More

by Lvhoward31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash
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Dec 14, 2022 -

Bates Nissan responded

It's fantastic to hear that Andre provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bates Nissan!

Dec 15, 2022 -

Bates Nissan responded

Lvhoward31, thank you for your kind review; we are happy to pass along your comments to the team here at Bates Nissan, Inc.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 13, 2022

Had my vehicle serviced this week at Bates. They provided me with quality and professional service. Been having all of my Nissans service here since 2003. More

by MARK.JOSEPH4510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
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Dec 14, 2022 -

Bates Nissan responded

Mark, Thank you for your business and this review. We're happy to hear Marshall and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Dec 15, 2022 -

Bates Nissan responded

Hi Mark.joseph4510, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 08, 2022

Employees were helpful. Thank you for providing quality service in a timely manner. Good service! More

by lauriedanielvi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Dec 09, 2022 -

Bates Nissan responded

Thank you, Laurie! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

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