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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.5
1,358 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,358 reviews

December 07, 2022

They good did job , since they got a full crew back again , plus they alway give you a video to see what they inspect your vechile , More

by Phodacbietxl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
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Dec 07, 2022 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

December 06, 2022

The service at Nissan has always been goodby me. I have purchased two vehicles there and use their service department regularly. More

by GNHOLDSTOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
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Dec 07, 2022 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. We appreciate you being a loyal customer! Thank you for choosing Bates Nissan!

Dec 08, 2022 -

Bates Nissan responded

Hi Gnholdstock, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 03, 2022

Real good professional people that treat customers well and inform us when doing the work. More

by GARYPRESLEY503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Dec 05, 2022 -

Bates Nissan responded

Thank you, Gary, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Dec 06, 2022 -

Bates Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 02, 2022

Very professional and helpful provided excellent customer service left a happy customer. I love my new car More

by Markeisha27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Jeremiah Phillips
Report | Print
Dec 04, 2022 -

Bates Nissan responded

Markeisha27, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bates Nissan, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 01, 2022

Left my truck for service and received a video of the mechanic/tech explaining everything to me! Never seen that before in all the years I’ve owned vehicles!!! So cool. Staff, especially, Tyler in serv More

by TITAN TOUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler in Service Department
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Dec 03, 2022 -

Bates Nissan responded

Titan Tough, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bates Nissan, Inc.. We are happy to pass along your comments to the team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 27, 2022

They were great! Easy to work with. I had a pleasant experience. Will come back. More

by bboop1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Austin Miller
Report | Print
Nov 27, 2022 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

November 25, 2022

Was very professional and helpful with questions and answers pertaining to vehicle questions and status. More

by Brownsd500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Nov 27, 2022 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

November 23, 2022

They were thorough and did a good good inspecting my vehicle. They were very professional and polite. More

by Fostl1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Nov 25, 2022 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

November 23, 2022

Always polite and seem very prepared for my appointment . I was very pleased with the video while they worked More

by dstewart1492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Nov 25, 2022 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

November 17, 2022

I always get excellent service at Bates. I love the inspection video they send out so I can see what their mechanics are looking at. More

by Kelynson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Nov 20, 2022 -

Bates Nissan responded

Hi Kelynson, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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