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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

October 12, 2022

From the internet sales manager, salesman and finance management the entire staff was a blessing to work with. More

by Richard hanshew
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Jeremiah Phillips, Joshua "Josh" Snyder
Report | Print
Oct 13, 2022 -

Bates Nissan responded

Congratulations on your new vehicle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

October 08, 2022

Great customer service attitude and it was done quickly. Austin is extremely knowledgeable and customer friendly More

by daleseitter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Oct 08, 2022 -

Bates Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Austin met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

October 07, 2022

The service department is top tier! Our service advisor had us in and out in a flash for battery replacement. Can't say enough good things! Highly recommended 5/5 stars for sure. More

by camcleach95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Oct 08, 2022 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 06, 2022

Excellent service. They really took care of me and my vehicle. I will definitely use them again! More

by Molly.e.chapman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Oct 07, 2022 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Oct 10, 2022 -

Bates Nissan responded

Molly.e.chapman, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 05, 2022

The staff was amazing! They were all super polite and made sure I was getting exactly what I wanted! More

by NYCOLESIMON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Clayton "Clay" Beaird
Report | Print
Oct 06, 2022 -

Bates Nissan responded

Here at Bates Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

Oct 08, 2022 -

Bates Nissan responded

Hi Nycolesimon, thank you so much for your positive comments about Bates Nissan, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 05, 2022

It was quick fast I was in and out in a timely matter happy on my way More

by Ifeojoo39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Oct 06, 2022 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Oct 08, 2022 -

Bates Nissan responded

Ifeojoo39, we are so happy to read such a great review about Bates Nissan, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2022

Very attentive and trustworthy staff . Very pleased with the deal I was given . Thank you More

by MS_KEM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Jeremiah Phillips, Devin Williams Wilson
Report | Print
Oct 05, 2022 -

Bates Nissan responded

It's great to hear that our staff was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership!

October 04, 2022

Great, quick and efficient sales department. In and out the door in less than 2 hours. My son received a walkthrough of the car, gassed up and clean! He is on his way- Thank you! More

by Ajjistall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Alexis "Rain" Barcinas, Ben Amos
Report | Print
Oct 05, 2022 -

Bates Nissan responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Bates Nissan are glad to have you as a customer.

October 04, 2022

Made appointment for oil change and inspection, after checking in and waiting almost an hour was told they overbooked and they haven’t started my car yet, sat there for a total of 3 hours, needless to sa More

by ygetmad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marshall Egson
Report | Print
Oct 08, 2022 -

Bates Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

October 02, 2022

The service was great. There was no long wait time. Very professional. Job wall done. Thanks. More

by JLINDSEYTAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Oct 03, 2022 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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