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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

August 29, 2022

Thank you Bates Nissan for your great service. Very friendly staff that's always ready to help. More

by KARA.B.CARTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Aug 30, 2022 -

Bates Nissan responded

Kara, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 26, 2022

Very good service, employees very helpful, didn’t have to wait very long, always use the Nissan dealership. More

by PRISSY1265
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Aug 29, 2022 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 26, 2022

Service, Manager listened, and took care of my complaint in a professional customer base manner More

by Hardin_jacob1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember the manager who help me at 0730am, Marshall Egson
Report | Print
Aug 29, 2022 -

Bates Nissan responded

Thank you, Jacob! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan!

August 25, 2022

I have used dealer service since the car was new. Quality and efficiency with trained technicians. To me, it's worth it. More

by COvechuck421
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Aug 25, 2022 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 24, 2022

I have a battery I wanted to replace covered under the warranty. I asked if I could bring in the battery separately since the car would not start. I was told I had to bring the car in. The battery was te More

by zurita.rodrigo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marshall Egson
Report | Print
Aug 28, 2022 -

Bates Nissan responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Aug 28, 2022 -

zurita.rodrigo responded

I called Big Nissan to find out if this was standard practice. They did indicate that even thought the battery is warranted there was an install charge. I told customer support that I was not given the option to bring in just the battery, so i felt I was lead into a situation in which i would have to pay for the install. They are refunding me the cost of install. I am a retired Navy Jet mechanic. Installing a battery is well within my capabilities. After this experience, I will not be bringing my Armada in for any work that I can do or that may get me charged for something I can not opt out of.

August 20, 2022

Assistance with great patience. Thank for showing kindness and with a caring attitude. I am grateful. Thank you..🙏🙏🙏 More

by 520eada
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Alexis "Rain" Barcinas
Report | Print
Aug 21, 2022 -

Bates Nissan responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

August 19, 2022

Bates Nissan is great. We love our Rogue, we love the service and the people are wonderful. At Nissan you never feel pressured to purchase today or the deal is gone. They More

by itldu4r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Aug 21, 2022 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Congratulations on your new Rogue!

August 19, 2022

Bates Nissan is the only place I go to to buy and service my vehicles. If you want to buy or service your vehicle this is the place to go. Thank you Bates for always taking care of me. Trey is the the man to More

by rmatchi1977
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tremayne "Trey" Evans, Ben Amos
Report | Print
Aug 21, 2022 -

Bates Nissan responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Trey and our team here at Bates Nissan are glad to have you as a customer.

August 17, 2022

Customer service was great, it just takes entirely too long just for an oil change. More

by SHEBRALTD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Aug 18, 2022 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

August 16, 2022

Best service I’ve ever had. Nice people that welcome you with a smile. Great company More

by Griesheimertim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Aug 16, 2022 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us, Tim. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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