Bates Nissan

Very disappointed! I took my vehicle in for an oil change on Tuesday June 14th before I left on vacation. I was told that my battery was good and fluids were topped off I took my vehicle in for an oil change on Tuesday June 14th before I left on vacation. I was told that my battery was good and fluids were topped off. On Thursday morning, the 16th, I pack my vehicle to get started on my road trip and the car wouldn’t start. I had to have it towed to the dealership just to find out that the battery that was deemed good 2 days before was bad. On top of that, while I was under the hood trying to jump the battery, I noticed that my radiator fluid and brake fluid was below the minimum line. They were supposed to have been topped off 2 days prior. Needless to say, it’s now difficult for me to trust that anything was done to my vehicle when I took it in for an oil change. I’m questioning whether that was even done. More

Austin was great, very well informed. Kept me updated and was super kind. I felt comfortable with the whole experience Kept me updated and was super kind. I felt comfortable with the whole experience More

Great service! Associates are always courteous and efficient. I have been taking my vehicles there since 2006 and never had any problems. Associates are always courteous and efficient. I have been taking my vehicles there since 2006 and never had any problems. More

Cane for oil change and install customer air filter. Bill $101.00. Put in synthetic oil vs 10-W-30. Which i have used since 2014 at this dealership. Usually pay $39.00 for oil change, now $69.00. Came b Bill $101.00. Put in synthetic oil vs 10-W-30. Which i have used since 2014 at this dealership. Usually pay $39.00 for oil change, now $69.00. Came back to service writer and he looked at my file and said you do not use synthetic. Service mgr said he would pit in correct oil. Thats stupid. Last time i will be loyal to my selling dealer. Will go to local quick change from now on. You have lost a very loyal customer More

It was okay, some friendly staff! No issues with services! Appreciate it thank you! Have a great day No issues with services! Appreciate it thank you! Have a great day More

Everyone was friendly. My only concern was the scheduling was not correct when I arrived and I had to wait over 2 hours. They apologized for the inconvenience. My only concern was the scheduling was not correct when I arrived and I had to wait over 2 hours. They apologized for the inconvenience. More

I have always had a great experience with Bates Nissan. The staff is courteous, friendly, and efficient. The staff is courteous, friendly, and efficient. More

Customer service was great. Service was fast but when you remove something from a customers car ie fuse you should throw it away and not leave it in the car. Service was fast but when you remove something from a customers car ie fuse you should throw it away and not leave it in the car. More

I called to make an appointment due to the email I received saying it was time for an oil change with a free car wash and was told I didn't need one. Got there and was told to make an appointment and received saying it was time for an oil change with a free car wash and was told I didn't need one. Got there and was told to make an appointment and couldn't be seen so I made another appointment in which I was late and could not be seen and again I was told I didn't need one i came back for a oil change and received service but was told they don't wash cars nor did they vacuum the car. Just wish the service department would be on the same page. Was told that it would take an hour and a half and it took 3 hours More

Amazing dealership! Employees were very welcoming. We told mark what we needed and he met every need! We even had some amazing southern BBQ while we waited for our car t Employees were very welcoming. We told mark what we needed and he met every need! We even had some amazing southern BBQ while we waited for our car to be washed and documents to be done. All around 10/10 Experience! More