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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

May 03, 2022

Great, friendly service and they always have a smile on their face. They truely make any customer feel comfortable More

by Jpullom2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Nash
Report | Print
May 04, 2022 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. Andre and our team appreciate your business and hope to see you again soon!

May 03, 2022

Took care of the recall issues and did a full inspection very satisfied waiting on parts More

by DALEXDUO62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
May 04, 2022 -

Bates Nissan responded

Thank you for choosing Bates Nissan, your feedback and rating mean a lot to us. We're glad Austin was able to help, and we hope to see you again!

April 30, 2022

Great deal and service. Jeremiah was helpful and responsive. Would return for additional vehicles and service. More

by sills
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah Phillips
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May 02, 2022 -

Bates Nissan responded

Thank you for choosing Bates Nissan, your feedback and rating mean a lot to us. We're glad Jeremiah was able to help, and we hope to see you again!

April 28, 2022

I called into Internet sales and had Josh refer me to a salesperson by the name of Alexis "Rain". She was super informative and knowledgeable of the vehicle I wanted to drive. Had it pulled up and ready to More

by Joe Whiteley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Alexis "Rain" Barcinas, Anthony Angiolillo, Joshua "Josh" Snyder
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Apr 28, 2022 -

Bates Nissan responded

Joe, Thanks for sharing your thoughts about your experience working with Alexis "Rain" and our team here at Bates Nissan. We appreciate your business and hope to see you again soon!

April 28, 2022

Poor, service and if you purchase you git everything you deserve, jinx cars of some scary ways! Karla k. More

by Pedro
Recommend Dealer
No
Employees Worked With
Me
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Apr 29, 2022 -

Bates Nissan responded

Pedro, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Apr 29, 2022 -

Pedro responded

Don’t buy a Nissan! Karla

April 27, 2022

Great customer service, The people are all friendly, The service to the truck was great and will come back again. More

by LSUEPPEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Nash
Report | Print
Apr 28, 2022 -

Bates Nissan responded

Thank you for your very kind review. Andre and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

April 26, 2022

The service was great I received a paper copy with details of what services were done to my vehicle and what condition my vehicle was in at the time of service. More

by raymondgipson2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Austin Miller
Report | Print
Apr 27, 2022 -

Bates Nissan responded

Thank you for the kind words for our service department, Raymond! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 24, 2022

Great dealership, would shop here again! They were helpful and answered all of our questions. More

by ray111718
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay O'Dell, Brianna "Bri" Martinez
Report | Print
Apr 25, 2022 -

Bates Nissan responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

April 20, 2022

The people are all friendly as soon as you come through the door making you feel welcome. Mike at the service desk was especially helpful. More

by Marysk1256
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Apr 21, 2022 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bates Nissan. Please don't hesitate to reach out if you need anything else.

April 19, 2022

Bates Nissan was able to get my car serviced very quickly and help me drive the car when I was unable to due to surgery. Great Service as always and customer service AAAA++++ Service More

by Tunena148
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manager wendall
Report | Print
Apr 20, 2022 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

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