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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

March 12, 2022

Had a great experience buying our sons new car from Bates Nissan. Very helpful dealership. More

by georgiasalyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Alexis "Rain" Barcinas, Anthony Angiolillo
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Mar 14, 2022 -

Bates Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan!

March 10, 2022

Their service department is slow when it comes to checking out and diagnosing your problem. I dropped my car off at 9:30 am. I had an appointment. I wasn't notified until 3:30pm as to what the proble More

by reddragn6
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Mar 11, 2022 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we do apologize for the long wait. Thank you again for choosing Bates Nissan, we hope to have you as one of our valued customers for many more years to come!

March 09, 2022

Very helpful and caring people. They know exactly what they are doing and don’t talk down to you!! More

by shaylee.atkinson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Nathaniel "Nate" Murphree
Report | Print
Mar 09, 2022 -

Bates Nissan responded

Shaylee, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

March 09, 2022

This service was so bad and it was free and I’m never taking my car back there ever More

by Ydornice
Recommend Dealer
No
Employees Worked With
Austin Miller
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Mar 26, 2022 -

Bates Nissan responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 08, 2022

My initial impression was surprise that I didn't need a brake job. At my last oil change I learned that my breaks had become red and I would need a brake job in 5-10,000 miles. My multi-point inspection s More

by GAYLEINBELTON
Recommend Dealer
Yes
Employees Worked With
Wendell - Service Manager, Austin Miller
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Mar 08, 2022 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Gayle, and look forward to your next visit.

Mar 09, 2022 -

Bates Nissan responded

Hi Gayleinbelton! We're so happy we were able to help you out! Thank you for letting us double check the issue. We always want our customers leaving here feeling confident and safe when returning back onto the road.

March 08, 2022

Super nice and didn’t make me feel unacknowledged. They explained parts & mechanics really well! More

by Jazzyyre25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree, Austin Miller
Report | Print
Mar 09, 2022 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

March 07, 2022

Bates Nissan has been really helpful ever since I’ve done business with. Every time I go in for inspections and an oil change they’ve given top of the line service. Thank you Bates. More

by Christopher.travis12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller
Report | Print
Mar 07, 2022 -

Bates Nissan responded

Christopher, Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback!

Mar 08, 2022 -

Bates Nissan responded

Hi Christopher.travis12, we are very happy to have provided you with such a positive experience!

March 05, 2022

Tyler was my service advisor in the service department. He communicated the issues with my car my options for repairs. Everything went well. More

by Lady25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Mar 07, 2022 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Tyler delivered such a great experience!

March 04, 2022

Nissan foy mu is best vehicle i lovet number one and my next car is nissan More

by ELSY.VARELAS66
Customer Service
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Mar 06, 2022 -

Bates Nissan responded

Elsy.varelas66, thank you for your kind review; we are happy to pass along your comments to the team here at Bates Nissan, Inc.!

March 04, 2022

Had a good experience buying the new car Devon was great with new car purchase. More

by BDUFFY40971
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay O'Dell, Devin Williams Wilson, Joshua "Josh" Synder
Report | Print
Mar 07, 2022 -

Bates Nissan responded

It's fantastic to hear that Devon provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bates Nissan!

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