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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

January 14, 2022

All Service department is doing good as care of customer... fast service and show me paperwork care. More

by dedrickwright1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicolas Young
Report | Print
Jan 16, 2022 -

Bates Nissan responded

Hi Dedrickwright1, we are very happy to have provided you with such a positive experience!

January 13, 2022

Everyone was very friendly and helpful when we presente to buy our new Vehicle. No Service required just yet. More

by pooga2jenn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah Phillips
Report | Print
Jan 13, 2022 -

Bates Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

January 13, 2022

The service was excellent, but when the car was pulled in to change a battery out it took 4 hours. Finally Jesse came out and informed me was gong on. My complaint is it takes maybe 20 minutes to change a ba More

by c2peterson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Report | Print
Jan 13, 2022 -

Bates Nissan responded

Thank you very much for taking the time to leave us this honest review. We take all feedback seriously and will share your comments with the team. Please let us know if you would like to discuss this further.

Jan 15, 2022 -

Bates Nissan responded

Hello C2peterson, we appreciate you taking the time to leave us this feedback. I's sorry for the inconvenience for the time it took to service your vehicle. Please understand this week we are running short staff due to illnesses with employees. With this type of service as well appointments are not scheduled, first come first serve basis. The car went into the service shop/bay area when it was the car's turn to go in. Thank you

January 12, 2022

Great service, easy to talk to, and very helpful. Kind, and polite, calls to see if everything was ok with the car and helpful with setting up phones and Bluetooth More

by aguilarr367
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Jan 12, 2022 -

Bates Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 12, 2022

The staff was extremely friendly and professional, while the facility was well-maintained and the services provided were performed more timely than initial projection. More

by Spectrelead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Jan 12, 2022 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bates Nissan!

January 12, 2022

The customer service is always good whenever I need to visit for a service on my car. More

by Taliamrussell2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Jan 12, 2022 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 11, 2022

Great customer service. Thank you for taking care of my truck and it’s maintenance needs. More

by Gcrowder21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Jan 11, 2022 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 11, 2022

Work was done when estimated and price was very reasonable. Very very polite as well. More

by orlandoflecha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Jan 11, 2022 -

Bates Nissan responded

Orlando, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 07, 2022

You guys are awesome. Thanks for treating your clients so special. Thanks, you all are awesome! More

by Roseknowsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Jesse Pady, Nicolas Young
Report | Print
Jan 07, 2022 -

Bates Nissan responded

We appreciate this awesome five-star review. Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jan 08, 2022 -

Bates Nissan responded

Roseknowsu, thank you for your kind review; we are happy to pass along your comments to the team here at Bates Nissan, Inc.!

January 07, 2022

I got my appointment in a timely manner. Nate was upfront with costs that could be occurred. More

by TIMFAMTX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Jan 07, 2022 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bates Nissan!

Jan 08, 2022 -

Bates Nissan responded

Timfamtx, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bates Nissan, Inc..

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