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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.5
1,357 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,357 reviews

November 28, 2023

They are always very polite and helpful whenever I am in. They also take care of the battery in my key fob and never let me pay for it, excellent customer service! More

by LARASURSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask
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Nov 29, 2023 -

Bates Nissan responded

Lara, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

November 21, 2023

Everyone from salespeople to sales manager was very helpful and very supportive that we, on the very first day purchased a ‘23 Nissan Rogue. Sales-lady, Devina couldn’t have done a better service. S More

by tonynacha
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Devina, Kevin Perez
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Nov 21, 2023 -

Bates Nissan responded

Tony, It's great to hear that Devina was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your 23 Nissan Rogue! Thank you for choosing Bates Nissan!

November 19, 2023

I was pleased on check in, meeting my tech. Service area was very clean, time for pickup was very smooth! More

by flakeswoman7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
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Nov 20, 2023 -

Bates Nissan responded

Thanks for sharing about your experience with Bates Nissan. Nate and our team appreciate your business and hope to see you again soon!

November 19, 2023

Very efficient, compassionate to our unique needs! Ben the salesman even came in on his day off to finalize the deal! More

by mrs.irelandnp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Vargas
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Nov 20, 2023 -

Bates Nissan responded

Mrs. Ireland, Here at Bates Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

November 19, 2023

Austin was very informative, courteous, kind, and friendly. I will be back when additional maintenance is due! More

by GKDEORSAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
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Nov 20, 2023 -

Bates Nissan responded

Thanks for sharing about your experience with Bates Nissan. Austin and our team appreciate your business and hope to see you again soon!

November 18, 2023

everything works out in a good time, and the amount of time it took was not that long everything look really good and clean alien. More

by Donald.bisson96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
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Nov 20, 2023 -

Bates Nissan responded

Donald, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

November 15, 2023

The service department associate was very informative and pleasant. He made sure everything was understood. More

by YESENIASANTOS2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
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Nov 15, 2023 -

Bates Nissan responded

Yesenia, Thank you so much for your excellent review! We are so glad that Austin had the opportunity to work with you, and we are thrilled that you found your service experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

November 14, 2023

Service has always be very good. The staff is always helpful and explain what needs to be done. My only problem was the 2 and a half wait for a simple oil change. I had a 1pm appoint More

by jhdjss396
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
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Nov 14, 2023 -

Bates Nissan responded

Thank you! Marshall and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

November 13, 2023

Good customer service and I was kept informed on the status of my car repair. More

by BEPEELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
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Nov 14, 2023 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

November 11, 2023

Good service, speedy turn around, comfortable waiting room, like camera review of service, coupon helps in saving cost, I'll be back. More

by robrien1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Nov 12, 2023 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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