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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.5
1,357 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,357 reviews

November 17, 2021

Poor selection of new vehicles, service prices where twice as high as I received at my Florida dealer. More

by Mjvan8158
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Report | Print
Nov 17, 2021 -

Bates Nissan responded

Thank you for choosing Bates Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 17, 2021

Very helpful. The staff made the process as painless as possible. After another dealership tried to ask for $15,000 over MSRP, Bates Nissan gave me a fair price for my new Nissan Leaf. They even worked wit More

by jps05151990
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Jordan Medford
Report | Print
Nov 17, 2021 -

Bates Nissan responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

November 16, 2021

They fulfilled all of their promises on time with no hesitation. I have recommended Bates Nissan to several friends already and will continue to do so. More

by billstafford2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Jeremiah Phillips
Report | Print
Nov 16, 2021 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us, Bill. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 16, 2021

They scheduled a time that worked for me and They gave me a fair price on the service. More

by rockingwranch
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Nov 16, 2021 -

Bates Nissan responded

Thank you for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

November 13, 2021

very satisfied with all around experience -but did not pay car i traded in time More

by Peporo69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bethany Belo , Andre Nash, Jeremiah Phillips
Report | Print
Nov 14, 2021 -

Bates Nissan responded

Thank you for choosing Bates Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 12, 2021

Very helpful service department. They took the time to explain my vehicle’s issues and the needed service. More

by JJWHITIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Nov 12, 2021 -

Bates Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

November 12, 2021

Devin helped me find the perfect car for my family! I was doubting myself that I wouldn’t be able to get the car I wanted, but him and the team there at Bates Nissan we’re amazing to work with. Thank you Bat More

by sotom089
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Williams , Andre Nash, Kevin Adams, Kevin Perez, Jeremiah Phillips
Report | Print
Nov 12, 2021 -

Bates Nissan responded

Thank you so much for your wonderful review! We are thrilled that Devin had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new Rogue, and we thank you for choosing Bates Nissan!

November 12, 2021

Better customer service. Need service workers just standing around instead of helping. Shouldn't have to remind them to set the reminder for next time. Just not the same! More

by BlkH77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't even remember
Report | Print
Nov 29, 2021 -

Bates Nissan responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 10, 2021

Tires were overinflated, again. This is my 5th service there, and two times now the tires were overinflated by at least 5 lbs. More

by phdeamicis54
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nicolas Young
Report | Print
Nov 10, 2021 -

Bates Nissan responded

Thank you for your feedback. We are very sorry to hear that you weren’t fully satisfied with your visit. If you would be willing to share some more detail, or if there is anything we can do to turn this around for you, please don’t hesitate to reach out to us directly.

November 08, 2021

Jesse Pady was the ultimate professional, I walk in and he got me taken care of in about 30 minutes. He explained the service that was done to my vehicle and order me lug nuts for my Maxium More

by MARLON.GREGORY.POWE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Report | Print
Nov 08, 2021 -

Bates Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

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