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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

October 16, 2021

Service department was very friendly. They asked if I had a ride and offered me a ride if need be. Did great work in a timely matter. More

by Sandovaljr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Oct 18, 2021 -

Bates Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Oct 19, 2021 -

Bates Nissan responded

Hi Sandovaljr, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2021

I had a blown out tire and a good samaritan changed my spare tire.Called and spoke to Mike and had me come in immediately,got me a new tire and was in and out in less than one hour. More

by MANAMORA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Oct 15, 2021 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

October 15, 2021

The service department was great. They were able to fix the issue with my car quickly. More

by Susanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Oct 15, 2021 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

October 14, 2021

Bates Nissan hands down is the best dealership in Killeen Texas. The process from start to finish went very smoothly. Thanks to Elijah Talamantez and Kevin Perez More

by POPE992000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Elijah Talamantez
Report | Print
Oct 14, 2021 -

Bates Nissan responded

Thank you for your very kind review. Elijah, Kevin and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

Oct 14, 2021 -

POPE992000 responded

You are welcome and I wouldn't have it any other way

October 12, 2021

The service was excellent.The service driver was The service was excellent. The service driver was awesome. The cashier was patient and friendly. Tyler was amazing at everything. He kept me update More

by JOSEPHVB32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Oct 12, 2021 -

Bates Nissan responded

Joseph, Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback!

Oct 14, 2021 -

Bates Nissan responded

Josephvb32, thank you for your kind review; we are happy to pass along your comments to the team here at Bates Nissan, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 12, 2021

Told me price upfront, fixed vehicle and got back to me same day, was helpful and answered my questions! More

by sjackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Nathaniel "Nate" Murphree
Report | Print
Oct 12, 2021 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Oct 14, 2021 -

Bates Nissan responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 12, 2021

The price tagged in the car is actually way lover than the price you sell it to me in the contract I should’ve check the number before signing that contract More

by Gora
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tremayne "Trey" Evans, Kevin Perez
Report | Print
Nov 10, 2021 -

Bates Nissan responded

Hi Gora, thank you so much for your comments about Bates Nissan, Inc.! We strive to exceed your expectations, and you did not reflect that in your short survey. I would very much like to hear from you the details of your visit and how we can make it an exceptional experience. Please call or email me at your convenience. Once again, thank you for taking the time to give us your feedback. Sincerely, Wilma Acosta Bates Nissan (254) 699-7181 wilma@batesnissan.com www.batesnissan.com

October 11, 2021

Service was excellent and the internal car rental process was very convenient, fast and reliable More

by Bellavi1979
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree
Report | Print
Oct 11, 2021 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

Oct 12, 2021 -

Bates Nissan responded

Hi Bellavi1979, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 11, 2021

Work gets accomplished in the time frame promised almost always Always professional in their discussions More

by ronaldlsimmons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicolas Young
Report | Print
Oct 11, 2021 -

Bates Nissan responded

Ronald, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bates Nissan!

October 10, 2021

The entire process was a change of pace from other auto dealers in Central Texas. There was no hassle or long time negotiating. It was a pleasurable buying experience. More

by RUSSELLODIE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay O'Dell, Jeremiah Phillips
Report | Print
Oct 11, 2021 -

Bates Nissan responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Bates Nissan!

Oct 12, 2021 -

Bates Nissan responded

Hi Russellodie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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