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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

September 14, 2021

The service department were great on taking care of my vehicle’s battery issues and replacement. More

by seismore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicolas Young
Report | Print
Sep 14, 2021 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Sep 16, 2021 -

Bates Nissan responded

Seismore, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

September 12, 2021

The technician was very knowledgeable, kept me informed about everything that was happening to my vehicle. Briefed me on when my replacement parts would be in More

by MARLON.GREGORY.POWE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Sep 12, 2021 -

Bates Nissan responded

Marlon, It's great to hear that Tyler was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bates Nissan!

Sep 14, 2021 -

Bates Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 11, 2021

This was my first time buying a car I was very skeptical about going through the dealership to finance but after seeing the number an what everything went to I'm more than satisfied!! This was a great expe More

by jfavors65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Medford
Report | Print
Sep 12, 2021 -

Bates Nissan responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

Sep 14, 2021 -

Bates Nissan responded

Jfavors65, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you so much again for your feedback! We hope you have a great day!

September 11, 2021

Bates Nissan consistently delivers in customer service. I was notified immediately when the Pathfinder I wanted was in stock. They had it ready for me the next day. Everything went smoothly. More

by Edie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Adams, Robin O'Dell, Clay O'Dell
Report | Print
Sep 12, 2021 -

Bates Nissan responded

Edie, Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Bates Nissan!

Sep 14, 2021 -

Bates Nissan responded

Hi Edie, thank you so much for your positive comments about Bates Nissan, Inc.! Edie, reviews like this give us motivation and help us ensure we provide high-quality care. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2021

Everyone was great to work with. My dad is 92 and Josh worked well with him. The dealership took the time to make sure we were happy without wasting our time. More

by Sambarnwork
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Joshua "Josh" Snyder
Report | Print
Sep 10, 2021 -

Bates Nissan responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. All of us at Bates Nissan are glad to have you as a customer.

Sep 14, 2021 -

Bates Nissan responded

Sambarnwork, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 10, 2021

Not the greatest customer service I have experienced but they get the job done. There were issues when it came to ordering the product and getting it in a timely manner. More

by SocialD14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Rask
Report | Print
Sep 25, 2021 -

Bates Nissan responded

Hello Davin, We're sorry that you didn't have a completely satisfying visit and our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this.

September 07, 2021

The salesman I felt with was very professional, and helped me find the perfect vehicle, and helped me through the process of trading in my truck. More

by saxonbartos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Medford
Report | Print
Sep 07, 2021 -

Bates Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jordan met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

September 04, 2021

All went well. I really liked my salesman Treymayne. He was knowledgeable and helpful through the entire process. The lending department was extremely helpful with getting my lender the information they ne More

by ramiller3411
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilma Acosta, Tremayne "Trey" Evans, Mike Rask
Report | Print
Sep 06, 2021 -

Bates Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Tremayne and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 03, 2021

Didn’t give me a hard time to honor the warranty and installed the new battery. Thx to everyone at Nissan keep up the good work More

by mbrezovay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicolas Young
Report | Print
Sep 03, 2021 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 31, 2021

Great service and the wait wasn’t long at all. He updated me on my status when it became available for me. Great advisor as always More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Sep 01, 2021 -

Bates Nissan responded

We appreciate your business, John, and our team looks forward to serving you again soon!

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