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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

June 22, 2021

Quick service. Corrected a parts department mistake: refund issued for wrong part ordered, charged, and paid in advance. More

by PDEANBAILEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Mike Rask
Report | Print
Jun 22, 2021 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Jun 25, 2021 -

Bates Nissan responded

Hi Pdeanbailey! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

June 22, 2021

All went well. I arrived on time, seen right away by Mike, and he found me when the work was completed within 30 minutes. The visor installed works excellent. More

by ELAINE.HARRIS60
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Jun 22, 2021 -

Bates Nissan responded

Thank you so much, Elaine, for your kind words, and for taking the time to leave us this wonderful feedback!

Jun 25, 2021 -

Bates Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

June 20, 2021

My 2017 Rouge was at 0% APR. If I could've received the same rate for the new car, I would have given it a 5. More

by CYNDE48
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Nash
Report | Print
Jun 21, 2021 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 19, 2021

The service. was extremely excellent and proficient. Everyone that I encountered was friendly and courteous. I would definitely recommend Bates Nissan to a good friend. More

by WWILLIAMS8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Jesse Pady
Report | Print
Jun 21, 2021 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bates Nissan!

Jun 21, 2021 -

Bates Nissan responded

Wwilliams8, we're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 17, 2021

This, for me is the best, most friendliest customer oriented dealerships. They always go above beyond to make sure I am a happy customer. I always recommend this dealership to whoever I talk to. Ha More

by Jmaldo25853
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Jesse Pady
Report | Print
Jun 17, 2021 -

Bates Nissan responded

Thank you for your kind words, Jutta. We appreciate your business and our team looks forward to serving you again soon!

June 15, 2021

Bates Nissan is hands down the best Nissan dealer in all of Central TX. Their service department is outstanding. Friendly staff that's willing to assist in any and every way possible. More

by mlindley2626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Nathaniel "Nate" Murphree
Report | Print
Jun 16, 2021 -

Bates Nissan responded

Thank you for choosing Bates Nissan, your wonderful feedback and 5-star rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again!

Jun 18, 2021 -

Bates Nissan responded

Mlindley2626, we are so happy to read such a great review about Bates Nissan, Inc.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 15, 2021

When I first arrived the bracket for my plate could not be found. But they eventually found it and installed it. Everyone there is nice and yes I would recommend More

by tinastyron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Jun 15, 2021 -

Bates Nissan responded

Tina, Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

Jun 18, 2021 -

Bates Nissan responded

Hi Tinastyron! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 11, 2021

Ever since i brought my car to their maintenance department I’ve had nothing but problems, and they refuse to take any fault. I have had a recall on my air bag which they ordered 3-4 months ago and More

by Durbin_sabrina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree
Report | Print
Jun 11, 2021 -

Bates Nissan responded

Thank you for bringing this to our attention, Sabrina, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Jun 11, 2021 -

Durbin_sabrina responded

Email; durbin_sabrina@yahoo.com 7853427175

June 10, 2021

The work was done weir and in a timely manner. I was very happy with Bates Nissan and will go back if I every need work done, or need a new truck. More

by TGUILLORY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask
Report | Print
Jun 10, 2021 -

Bates Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

Jun 13, 2021 -

Bates Nissan responded

Tguillory1, we are so happy to read such a great review about Bates Nissan, Inc.! Tguillory1, we're happy to hear you had such a positive experience with our team!

June 10, 2021

Bates Nissan is trustworthy and friendly. Robin takes care of his customers and listens to what they are looking for. If you are looking for a car I highly recommend Bates Nissan. More

by 2CATS1GRIZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin O'Dell, Clay O'Dell
Report | Print
Jun 11, 2021 -

Bates Nissan responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Robin and hope you enjoy your new vehicle. We truly appreciate your feedback!

Jun 13, 2021 -

Bates Nissan responded

2cats1griz, thanks for your praise and kind comments about our team. We really appreciate it and we are always happy to help!

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