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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

October 25, 2023

Detailed service. Nice atmosphere. The service team was very knowledgeable and kind. Payment was easy as well. More

by TJ allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Oct 25, 2023 -

Bates Nissan responded

TJ, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

October 24, 2023

Every single person I encountered was courteous, the service was speedy and efficient. And they had donuts!! More

by Racquel.daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Oct 24, 2023 -

Bates Nissan responded

Racquel, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 24, 2023

When I checked my car before getting it inspected, I noticed the driver's rear turn signal was out again, as it had been last year. I made an appointment for Monday at 7:30, but received an email confi More

by ZINNIAACEROSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Linderman
Report | Print
Oct 27, 2023 -

Bates Nissan responded

Zinnia, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 23, 2023

Didn’t explain what they did and took hour and half to do my service with a appointment. No one even offered to vaccumn my car. Not sure if the tire was rotated. Check out was told sign here and he walked of More

by KATSMITH1965
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Marshall Egson
Report | Print
Oct 26, 2023 -

Bates Nissan responded

Kat, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 23, 2023

The staff are professional and friendly. They are always do their work perfectly from first time. The job always done in timely manner. More

by MAKEENTECH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Adams, Clay O'Dell, Austin Miller, Marshall Egson
Report | Print
Oct 23, 2023 -

Bates Nissan responded

Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 23, 2023

Nissan always treats me like family and takes care of my car needs with exceptional service every time. More

by lauralye76549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tremayne "Trey" Evans, Kevin Perez, Austin Miller, Marshall Egson
Report | Print
Oct 23, 2023 -

Bates Nissan responded

Laura, Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 21, 2023

Austin was absolutely great. Service was quick and he was friendly and willing to help. Great experience, keep up the good work! More

by c.strong03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
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Oct 22, 2023 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Austin here at Bates Nissan. We appreciate your business and hope to see you again soon!

October 19, 2023

Marshall and Austin (original service person) were absolutely great. Service was quick everyone friendly and willing to help. Great experience More

by sandy.james1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller, Marshall Egson
Report | Print
Oct 20, 2023 -

Bates Nissan responded

Sandy, Thank you! Marshall and Austin appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

October 19, 2023

The people working at Bates are great and helpful I have never been to a dealership that compares More

by RZENIECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Marshall Egson
Report | Print
Oct 20, 2023 -

Bates Nissan responded

We are very happy to hear Tyler and Marshall provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 19, 2023

We completed the entire purchase transaction online and via phone, and my new vehicle was delivered the next day. Everyone involved was very friendly, patient, and helpful; great communication. More

by kbskk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil and Patrick, Joshua "Josh" Snyder
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Oct 20, 2023 -

Bates Nissan responded

Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad Josh, Phil, and Patrick were able to help, and we hope to see you again!

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