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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

April 09, 2021

Everything was great, from setting up the appointment, getting an estimate, being kept abreast of progress, to finalizing the transaction; everyone was friendly and courteous. More

by Drhankmpc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna, Mike Rask
Report | Print
Apr 09, 2021 -

Bates Nissan responded

Thank you for choosing Bates Nissan, Hank! Your feedback and rating mean a lot to us. We're glad our service team provided you a thorough experience, and we hope to see you again!

April 08, 2021

Been using this dealership for more than 20 years, service is excellent. Thank you Nothing more to said, I think I said it all, excelente service. More

by EVANGELISTA49
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Apr 08, 2021 -

Bates Nissan responded

Evan, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

April 08, 2021

Jesse took care of my needs and was very nice....went beyond my expectations to explain my battery issue prior to replacement. Keep him, customer service reps shouldn't answer a business phone saying s More

by NLAJ28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Report | Print
Apr 09, 2021 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Jesse and our service team here at Bates Nissan. We appreciate your business and hope to see you again soon!

April 07, 2021

In and out for a quick oil change. Very standard. Always treated well any time I’m in Bates Nissan. 10/10 would always recommend. More

by Chris.Coukoulis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Report | Print
Apr 08, 2021 -

Bates Nissan responded

Thank you for your business and this review, Chris. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 07, 2021

I had an appointment for an oil service and it took over an hour. I was missing 2 valve stem covers and all four tires were over inflated by as much as 5 psi. More

by buker2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Apr 07, 2021 -

Bates Nissan responded

Thank you for your feedback for our service department! We will share your comments with them, and please don't hesitate to let us know if you have any questions or concerns that you'd like to discuss with us. We're always happy to help!

April 06, 2021

Charged for a job they didn’t do and overall wasted my time and wouldn’t get back to me on the same day twice More

by L.EASTMANBLUE
Recommend Dealer
No
Employees Worked With
Tyler Linderman
Report | Print
Jun 20, 2021 -

Bates Nissan responded

Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (254) 213-5896. We look forward to hearing from you.

April 06, 2021

Service was excellent, everyone was very professional and patient with our questions. I was kept well informed of the service being provided and was notified the moment the car was done. More

by Travis.w.brownn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tremayne "Trey" Evans, Nathaniel "Nate" Murphree, Clay O'Dell
Report | Print
Apr 06, 2021 -

Bates Nissan responded

Travis, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your service experience with us to be a positive one at Bates Nissan. Please don't hesitate to reach out if you need anything else.

April 06, 2021

Bates Nissan has a very fine service dept. When I drive up, someone is always right there, ready to get my keys and get started with my service requirements. I highly recommend Bates Nissan for your vehic More

by Buddy
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Jesse Pady
Report | Print
Apr 06, 2021 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

April 06, 2021

Traded my car in almost a month ago and they still haven’t sent the pay off and it’s going to mess up my credit. Before I traded my car in I had my account in good standing and I never miss a payment. More

by zarikagilliard15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre Nash, Kevin Adams
Report | Print
Apr 06, 2021 -

Bates Nissan responded

Hi Zarikagilliard15 , we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at (254) 213-5896 when you can so we can address this situation directly. Thank you and have a great day.

April 05, 2021

Very organized...very quick experience. Mark made our car purchasing quick and painless. Our only holdup was on my end with my bank representatives. Go Mark! More

by rroberts6331
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Williams
Report | Print
Apr 05, 2021 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Mark to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

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