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Bates Nissan

Killeen, TX

4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

April 05, 2021

Mike Rask was very professional and helpful. The overall experience was great. The Bates Nissan's Service Department receives an A+. Thank you Mike, he is the best. More

by asantana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Apr 05, 2021 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike has met your expectations. Thank you again for choosing Bates Nissan; we look forward to having you as one of our valued customers for many more years to come!

April 02, 2021

The only problem was that I needed a battery and they didn't have one. Told they it was on back order. Call when in More

by p1956c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Jul 07, 2021 -

Bates Nissan responded

Hello P1956c, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

April 01, 2021

Bates Nissan has a definite asset in having Mike Rask on their service department staff. He is very pleasant and respectful. He is well informed about Nissan products, service and the needs of his customers More

by MAT777SKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Apr 01, 2021 -

Bates Nissan responded

We appreciate you taking the time to leave us a five-star review, Mat! Thank you for the kind words for Mike here at our service department! We look forward to sharing your compliments with him. Please don't hesitate to let us know if we can be of further assistance. Thanks again for choosing Bates Nissan!

April 01, 2021

I came and got what I was looking for. Even a hard to get Sentra was brought in for me within 1 day. Great service. More

by ravestonepr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Damon "Keith" Antolak
Apr 01, 2021 -

Bates Nissan responded

Congratulations on your new Sentra! Here at Bates Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the vehicle they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your awesome review!

April 01, 2021

I already wrote a review. With Bate Nissan since 2009 and have bought three new cars from this dealership. they are dependable, professional and very customer oriented More

by JPerkins45
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Courier Driver also great, Jesse Pady
Apr 02, 2021 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 30, 2021

Bates Nissan is the finest dealership I have encountered. Everyone there, is pleasant and extremely easy to deal with. Buying a new Nissan is, by far, the easiest car or truck purchase I have experienced. More

by Buddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay O'Dell, Elijah Talamantez
Mar 30, 2021 -

Bates Nissan responded

Thank you so much for choosing Bates Nissan! Congrats on your new purchase, and let Clay, Elijah or our team know if we can be of any more assistance!

March 29, 2021

Did a good job. Was finished in the amount of time I was told it would take. Service Advisor was courteous and was a pleasure to work with. Thanks More

by eads
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicolas Young
Mar 30, 2021 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

March 27, 2021

This is the best experience I've ever had buying a car. I told Josh what my financial situation was and what I wanted in a car and he went above and beyond to help me choose the right car for me. More

by Ssexygoddess36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Holland, David Vahrenkamp, Joshua "Josh" Snyder
Mar 27, 2021 -

Bates Nissan responded

Congratulations on your new purchase! Thank you for taking the time to share your thoughts on working with Josh. We're glad to hear he delivered such a great experience! We appreciate your business here at Bates Nissan. Please let us know if we can be of any further assistance. We're always happy to help.

March 26, 2021

The sales department did an excellent job. The buying process and the salesperson were very clear on prices. The prices was quick and painless. The two stars I suppressed are a consequence of the poo More

by C4rlos_E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Jordan Medford
Jul 03, 2021 -

Bates Nissan responded

Hello C4rlos_e, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 26, 2021

The wonderful gentleman named Nate was so polite and kept me informed on the progress of my car issues. We have been with Bates for decades and will continue many more. Having Courtney call and follow up to More

by SANDRAG42364
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cortney Wrennall, Nathaniel "Nate" Murphree
Mar 27, 2021 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Nate and our team. We appreciate your loyalty to us over the last few decades. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help.

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