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Bates Nissan

Killeen, TX

4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

March 18, 2021

Excellent service. Been bringing my cars here for service for 5 years. Never had problem . Friendly and very professional employees. I would highly recommend them. More

by gpeaches45
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Mar 18, 2021 -

Bates Nissan responded

Thank you for the kind words for our service department! Jesse and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 18, 2021

I scheduled an appointment at 9 am and was sitting there all day. Left a 3 and was told come back next week for more work to be done. More

by TSZTAYLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Linderman
Apr 04, 2021 -

Bates Nissan responded

Hello, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this

Jul 07, 2021 -

Bates Nissan responded

Hello, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this

March 17, 2021

Tyler, Was helping another gentlemen, He was very courteous, took photo of the SUV. It didn't seem like I was there that long and the service was done. They show me everything that was done, and all More

by LSUEPPEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Mar 17, 2021 -

Bates Nissan responded

Thank you so much for your review! We're glad that Tyler had the opportunity to work with you, and we are thrilled that you found your experience with us at Bates Nissan to be timely and thorough. Please don't hesitate to reach out if you need anything else!

March 16, 2021

Service is always on time and always with the price quoted me. Mike is always so helpful and if something is further needed, he lets me know and how much longer it will take. Staff is professional and More

by DREAMS4651
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Mar 17, 2021 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

March 14, 2021

Very courteous. Especially impressed with Andre. He listened and made the deal work for us. We really came in on a whim and didn’t expect to have our wishes met. Thank you also to “Jim?” Who told Andre More

by Msam512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Nash
Mar 14, 2021 -

Bates Nissan responded

Congratulations on your new vehicle! We are so glad that Andre had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

March 13, 2021

Everyone was super helpful. Zach helped me get approved for my very first vehicle & Keith helped me understand the different prices & went over everything that I needed to know about my vehicle. I will def More

by achantajashay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay O'Dell, Damon "Keith" Antolak, Zachary "Zach" Holland
Mar 14, 2021 -

Bates Nissan responded

Here at Bates Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

March 13, 2021

Service Advisor Nico, was a consummate professional, and extremely courteous. He demonstrated politeness, scruples, professionalism, and dedication in the performance of his official job duties. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Mar 14, 2021 -

Bates Nissan responded

Thank you, Mark, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 12, 2021

Always a positive experience, no complaints here, super clean, wifi, good snacks:) and their shuttle got me back to my house right away- worth the money More

by calimami23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Jesse Pady
Mar 14, 2021 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 12, 2021

It was a good experience i went there looking at cars not any particular one but I found a nice car and have been liking it a lot so far More

by HERBERT.ROOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Vahrenkamp, Jordan Medford
Mar 12, 2021 -

Bates Nissan responded

Thank you so much for choosing Bates Nissan, Herbert! Congratulations on your new purchase. Please let us know if we can be of any more assistance!

March 11, 2021

I had an appointment at 10am for an oil change and a factory recall. I also had the tech try and figure out another issue I was having. They had my car for 5 hours and not a single call from the service More

by SSTREET070569
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathaniel "Nate" Murphree
Mar 29, 2021 -

Bates Nissan responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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