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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

October 18, 2023

To me your employees in the service department has lost their give a xxxx about customer service. I felt that they’re jobs was secured because their family own the dealership. More

by TEAZEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marshall Egson
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Oct 22, 2023 -

Bates Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 16, 2023

The sales rep was very accomodating and courteous. However I hope the dealership can provide more additional freebies when the car was bought in cash, like free trunk cover or any nissan merchandise l More

by JENNA.AVORQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Divina Marie Mata, Austin Miller
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Oct 17, 2023 -

Bates Nissan responded

Thank you Jenna for sharing your feedback regarding your recent experience with our dealership. We're pleased to hear that our sales representative provided you with accommodating and courteous service. We genuinely value your input, and we understand your suggestion for additional perks for cash purchases. We're always looking for ways to enhance our customers' satisfaction, and your suggestion is duly noted. We'll explore options for providing more valuable freebies with cash purchases in the future. Your feedback helps us improve and tailor our offerings to better meet our customers' needs and expectations. If you have any more thoughts or ideas to share, please don't hesitate to reach out. We appreciate your business and hope you enjoy your new car.

October 14, 2023

The service was excellent and I didn’t have to wait to long to be finished More

by Arness20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
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Oct 16, 2023 -

Bates Nissan responded

Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 14, 2023

Very professional and helpful. The staff is wonderful and they really get the job done. More

by Silvana.mullings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Oct 16, 2023 -

Bates Nissan responded

Thank you, Silvana! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

October 13, 2023

Good customer service, he knew what services my vehicle needed and was able to tell me what major services I need in the future. More

by jose a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
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Oct 16, 2023 -

Bates Nissan responded

Thank you so much, Jose, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

October 13, 2023

Great communication with the staff, friendly and helped all the way through. Overall great environment More

by michaeljaramillo119
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash
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Oct 16, 2023 -

Bates Nissan responded

Thank you, Michael, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Bates Nissan are glad to have you as a customer.

October 12, 2023

Very helpful and professional. Exceeded all my expectations. Mark is an excellent sales person and a great asset to Bate’s Nissan More

by ALS36204
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Williams, Clay O'Dell
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Oct 13, 2023 -

Bates Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Mark! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 11, 2023

Excellent service awesome associates excellent service team excellent waiting area will return for more services More

by Dee15jay15
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
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Oct 11, 2023 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 10, 2023

Marshall was very professional and also very informative I had a great over all experience More

by Bri.nanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Nathaniel "Nate" Murphree, Marshall Egson
Report | Print
Oct 11, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Marshall and our team, and we look forward to working with you again.

October 09, 2023

The only Dealership I’ll conduct business with. I recommend all my friends and family members. More

by LADYD7592
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tremayne "Trey" Evans, Clay O'Dell
Report | Print
Oct 09, 2023 -

Bates Nissan responded

Thanks for your feedback on your recent visit to Bates Nissan. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

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