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Bates Nissan

Killeen, TX

4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

January 30, 2021

Friendly and courteous costumer service, very knowledgeable and took time to explain every detail. I was extremely pleased in the time it took for my oil to be changed. More

by AJOSEPH3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Feb 01, 2021 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Jesse and our team and don't hesitate to let us know if we can be of further assistance.

January 30, 2021

Service was super and don’t forget about parts department /my wife and I got the vehicle 🚗 we wanted .GO TEAM BATES and ANOTHER good year More

by Gradyrowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Kevin Adams, David Vahrenkamp, Robin O'Dell, Tremayne "Trey" Evans, Mike Rask, Clay O'Dell, Kevin Perez
Feb 01, 2021 -

Bates Nissan responded

Grady, Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 28, 2021

Staff at the dealership are friendly and courteous. I was extremely pleased in the time it took for my oil to be changed and tires rotated. My only disappointment was that my vehicle wasn’t vacuumed out. I’m More

by MSGLB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Jan 28, 2021 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that Jesse had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bates Nissan. Please don't hesitate to reach out if you need anything else.

January 28, 2021

Very clean and organized sales person was very respectful,sales person seem to be very knowledgeable about the vehicle,finance person was very helpful as well. More

by refcole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Jeremiah Phillips
Jan 28, 2021 -

Bates Nissan responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Jeremiah, Kevin, and our team here at Bates Nissan are glad to have you as a customer.

January 27, 2021

Elijah and Clay made this buying experience extremely smooth and easy. Hands down the best car buying experience I’ve had. I love my new Rogue ! More

by cgregoryrdh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay O'Dell, Elijah Talamantez
Jan 28, 2021 -

Bates Nissan responded

Thank you! We appreciate your business and Elijah and Clay look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

January 26, 2021

Friendly costumer service, on time and explain everything in detail. I did not have to wait much for my vehicle to be done. The rep. provided great service and was very attentive. More

by 24soonok
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Jan 26, 2021 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bates Nissan. Please don't hesitate to reach out if you need anything else.

January 23, 2021

employees are not knowledgeable of car services.no employees are not knowledgeable of car services. no service coupons were offered at all. place is dirty. i was told two different prices for ser More

by Alroel222@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Linderman, Nathaniel "Nate" Murphree, Charles Price, Jesse Pady
Jan 25, 2021 -

Bates Nissan responded

Albert, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

January 21, 2021

Michael Rask in service went above and beyond in handling my vehicle situation. He kept communicating with me which is comforting when your vehicle is in the shop. Very professional and friendly. Thank you B More

by COPY_LADY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Jan 21, 2021 -

Bates Nissan responded

We are very happy to hear Michael provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 21, 2021

I would like to thank the sales Representative and Sales Manager for their wonderful customer service which was of the highest order along with friendly attitudes. More

by ptofbuttermilk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Clayton and Sales Representative.
Jan 21, 2021 -

Bates Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 21, 2021

This was the worst experience i ever had with Nissan. Nissan has always been good to me quick and excellent customer service. Everytime i would get Tyler and hes great at what he does. My previous visit More

by EHARTERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Linderman, Mike Rask
Feb 07, 2021 -

Bates Nissan responded

Hello, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.

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