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Bates Nissan

Killeen, TX

4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

January 21, 2021

Awesome team with great leadership from the owner Bob Bates to Kevin Adams to Wilma Acosta, Clay O’Dell, David Vahrenkamp, Savina, Christy O’Dell, Cynthia aware, Kevin Pérez, André Nash, and Treymaine Ev More

by LOABANDALICIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilma Acosta, Cortney Wrennall, Andre Nash, Kevin Adams, David Vahrenkamp, Kenny Hartzell, Tremayne "Trey" Evans, Clay O'Dell, Kevin Perez, Damon "Keith" Antolak
Jan 21, 2021 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and hope you'll enjoy your new Nissan. We look forward to your next visit!

January 20, 2021

I went in for one key it took over 7 hours when it should have taken 20 min tops they tried to hold my car overnight however I was not leaving without my car I needed to go to work and looking at my gas afte More

by TRINITY4923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Linderman
Feb 06, 2021 -

Bates Nissan responded

Hello, Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. Tyler and our team strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 20, 2021

They were in time and didn’t take the entire day to get the job done. They called to give me all details on it. More

by GBABYMOORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Jan 20, 2021 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 18, 2021

We purchased a used Rogue and we negotiated everything through text. It was so easy. Bates Nissan was so accommodating and sent me photos of the vehicle and blemishes. When we came in, Mark Williams was g More

by corg4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Mark Williams
Jan 18, 2021 -

Bates Nissan responded

Thank you for sharing your experience with us! We appreciate you taking the time to write this awesome, five-star review! We're happy to hear it went well with Mark, and we hope you enjoy your new Rogue. We thank you for your business!

January 16, 2021

Jordan was very helpful and extremely knowledgeable I appreciate everything he did to help in the lease of the car I would ask him to help in the future More

by KKYLEDRAKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cortney Wrennall, Kevin Perez, Jordan Medford
Jan 17, 2021 -

Bates Nissan responded

Thanks for your feedback on your recent visit to Bates Nissan. I'm glad to hear that Jordan was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

January 15, 2021

Thank you for the absolutely Awesome customer service! Really appreciate all Nissan does and have done for my vehicle over the years! My family and I appreciate it. More

by Essencecrossley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Jan 17, 2021 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with the service our team, and we look forward to working with you again.

January 09, 2021

Kenny was awesome and very patient and friendly with me. I couldn’t ask for a better salesman. I was greeted at the door as soon as I walk in and I felt at home. More

by TQBUFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Hartzell
Jan 11, 2021 -

Bates Nissan responded

Thank you for your review and kind words for Kenny! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

January 08, 2021

The oil change took too long. It was 1 hr 20 minutes for a simple oil change. I’m trying to rebuild my trust with this company after my last couple of experiences. On this oil change I was told my brakes we More

by GENOGARZA96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Pady
Jan 25, 2021 -

Bates Nissan responded

Geno, Providing a positive experience is our top priority, and it sounds like we have not been doing this as well as we hoped to. We'd love the opportunity to discuss your visit in greater detail these experiences and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly (254) 213-5896.

Sep 03, 2022 -

GENOGARZA96 responded

Will not be going to you any more. I turns in the vehicle @ 10 am and vehicle was not ready until 4:45 pm so I asked what was done. It a transmission fluid change no filter change. So it took over six hours to do a fluid change. I had a lot going on that day and to hear it was only a fluid change was disappointing. I wanted to give you one more try that was it. Wish y’all the best.

January 07, 2021

Excellent experience purchasing a new truck at Bates. Sales staff and management made it an easy and pleasant and seamless process. They gave me a fair deal on my trade and the purchase price of the new More

by kurtmcbride
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Vahrenkamp, Elijah Talamantez
Jan 08, 2021 -

Bates Nissan responded

Thank you, Kurt, so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new truck, and we thank you for choosing Bates Nissan!

January 06, 2021

Sales person was very friendly. Not pushy at all. Car wasn’t very detailed but Rob got it done. Still not the best detailing job. Got car home and glove box had not been cleaned. Expected more from retai More

by jenwatson33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin O'Dell
Jan 06, 2021 -

Bates Nissan responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team delivered a positive experience! We hope you enjoy your new vehicle, and please don't hesitate to reach out if you need any further assistance! We would gladly try to address any concerns you might have.

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