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Bates Nissan

Killeen, TX

4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

December 31, 2020

Vert professional and courteous staff. They kept me updated on my car’s service and didn’t attempt to up-charge me for unnecessary services. More

by mario.williams3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Dec 31, 2020 -

Bates Nissan responded

Thank you, Mario, for this awesome review! We appreciate your business and our team looks forward to serving you again soon!

December 29, 2020

I have personally purchased eight (8) vehicles from Bates Nissan since the early 1990's and would never EVER choose a different dealer. There can *NOT* be a better car dealer - or service center - out there More

by MICHAEL B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Vahrenkamp, Mike Rask, Clay O'Dell
Dec 29, 2020 -

Bates Nissan responded

Thank you, Michael, for choosing Bates Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 26, 2020

Great service theyvmadevsure they did everything they could to get me in the car I wanted. Definently an improvement from 4 years ago when our experience wants so great. More

by nicholas_baughan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Morris, Clay O'Dell, Douglas Davis
Dec 27, 2020 -

Bates Nissan responded

Thank you so much, Nicholas, for your kind words, and for taking the time to leave us this wonderful feedback!

December 23, 2020

Hands down the absolute best dealership ever! I will never buy another vehicle from anyone else! They truly went above and beyond for my family! More

by TODELL691
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Adams, Robin O'Dell, Clay O'Dell
Dec 27, 2020 -

Bates Nissan responded

Thank you so much for choosing Bates Nissan! Congrats on your new purchase, and let us know if we can be of any more assistance!

December 23, 2020

Service was very efficient. Check in was very quick and service tech that checked me in was very welcoming. The technician was very knowledgeable and provided the necessary level of detail needed to expla More

by millettv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Jesse Pady
Dec 23, 2020 -

Bates Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 22, 2020

They were very helpful and very professional with what I needed done to my Nissan and they are always helpful and courteous in a timely manner. More

by BREN_GAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Dec 23, 2020 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 18, 2020

I traded my vehicle before thanksgiving. My trade still has a lone and its almost Christmas. When I call to find out whats going on then they tell My paperwork was “incorrect” so I had to resign. I go and More

by saaquino4014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Douglas Davis
Dec 18, 2020 -

Bates Nissan responded

Hi saaquino4014, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to work towards a resolution, so if you are willing, please reach out to us at (254) 549-4453 to discuss this further.

December 18, 2020

Very easy transaction, and a fair price for the used Honda Civic I purchased from Bates. The only reason I am rating 4/5 stars is because the salesman was required to ride in the vehicle during the test More

by jchrishall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay O'Dell, Elijah Talamantez
Dec 20, 2020 -

Bates Nissan responded

Hello, We appreciate you leaving this honest review about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. If you would like to discuss your visit in more detail, please don't hesitate to reach out to management directly.

December 18, 2020

I am completely satisfied with the service I received at Bates Nissan. Tyler totally took care of business by getting me the best price available and getting my vehicle back to me as soon as possible. More

by alvinrules1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Dec 20, 2020 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Tyler to be a positive one at Bates Nissan. Please don't hesitate to reach out if you need anything else.

December 17, 2020

Lack of communication with employee among themselves but the service manager made up for it. Service members should be able to pick up where another service member left off. More

by MCDONALD112007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask
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