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Bates Nissan

Killeen, TX

4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

December 15, 2020

Tyler has been excellent in customer service with regards to his interpersonal relationship and professional conduct with customers. He is a great asset to Bates. More

by Dave74
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Dec 15, 2020 -

Bates Nissan responded

Thank you, Dave, for sharing your experience with us! We're happy to hear it went well working with Tyler and hope you enjoy your new vehicle. We truly appreciate your feedback!

December 13, 2020

Keith was very knowledgeable, friendly, with no pressure to rush and purchase. Thank you very much for your help in the buying process. I will recommend Bates Nissan. More

by nrosados
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Damon "Keith" Antolak, Alexis "Lexi" Garcia
Dec 15, 2020 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Keith and the rest of our team, and we look forward to working with you again.

December 12, 2020

Perfect interaction and transparency from the beginning to end at Bates Nissan! Each person I dealt with from the dealership was straightforward and easy to communicate with. 100% satisfied! More

by mccartypartyofsix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Vahrenkamp, Robin O'Dell, Clay O'Dell, Zachary "Zach" Holland, Alexis "Lexi" Garcia
Dec 15, 2020 -

Bates Nissan responded

Thanks for your feedback on your recent visit to Bates Nissan. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

December 10, 2020

They were friendly and very attentive in my interests and helped me through the entire process. I would highly recommend coming back and recommend this place to my battles. More

by JCPRUNTYII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Morris, Clay O'Dell, Douglas Davis
Dec 10, 2020 -

Bates Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent sales experience here at Bates Nissan. Congrats on your new vehicle!

December 10, 2020

Friendly only one thing , I wonder why the service people don't check to make sure that the gps works . just asking is not making sure that everything is working correctly . also clock . my husband d More

by GRAMMOMMY60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Adams, Tyler Linderman, Nathaniel "Nate" Murphree, Zachary "Zach" Holland, Alexis "Lexi" Garcia
Dec 11, 2020 -

Bates Nissan responded

Thank you for your feedback. Quality customer service is always our number one priority, and we're sorry to hear that we fell short of your expectations. Please don't hesitate to reach out to us directly, we would appreciate the opportunity to address your concerns. Thank you again for choosing Bates Nissan, we hope you will give us another opportunity to serve you!

December 10, 2020

Pretty quickly taken care of. Would highly recommend to anyone in need of maintenance on their vehicles. I will definitely be back for any further maintenance More

by ALAMORAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Dec 10, 2020 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 09, 2020

The whole experience was awesome I couldn’t have asked for a better salesman. The management team was wonderful as well. It was fast and effortless Thanks More

by NURSE0NE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Vahrenkamp, Clay O'Dell, Elijah Talamantez
Dec 10, 2020 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

December 07, 2020

I toke my car in for a air bag light. I told him to call before repairs were done. I was not informed and the work was done. I was told it was a loose wire. I got charged 130.00. The light came on again and More

by Juanrivera75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Linderman, Mike Rask
Dec 25, 2020 -

Bates Nissan responded

We're sorry to hear of your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to contact us directly at (254) 549 4453, we would appreciate the opportunity to address your concerns.

December 07, 2020

Always a positive experience at Bates Nissan. The service department is friendly. The lady at service window for payment is always kind and helpful. Thank you for making the entire visit positive More

by BETH8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Charles Price, Jesse Pady
Dec 07, 2020 -

Bates Nissan responded

Thank you, Beth, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 04, 2020

Knowledgeable, friendly, fast service, helpful, I got there an hour early, service dept took me right in, was told would take about 1 hour 15 minutes took only 45 minutes, impressed More

by NEWLINBEVERLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Dec 07, 2020 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Dec 07, 2020 -

NEWLINBEVERLY responded

I’ll be back at 25,000 miles

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