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Bates Nissan

Killeen, TX

4.6
1,351 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,351 Reviews of Bates Nissan

October 02, 2023

I have never been anything but EXTREMELY HAPPY with the service I receive from Bates Nissan. More

by MICHAEL B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Oct 03, 2023 -

Bates Nissan responded

Thank you, Michael! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

Helpful
October 02, 2023

I have been coming to this dealership for many many years to purchase vehicles and have them serviced as well. Austin has been instrumental in helping me solve any problem or concern I had and was very profe More

by dabrown1511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Oct 03, 2023 -

Bates Nissan responded

Thanks for sharing about your experience with Austin here at Bates Nissan. We appreciate your business and hope to see you again soon!

Helpful
October 02, 2023

Workers were very pleasant and did not take long they also kept me informed with everything More

by Patriciabrown1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Oct 03, 2023 -

Bates Nissan responded

Patricia, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

Helpful
September 29, 2023

The Service Advisor Nate is a consummate professional and dedicated associate. The receptionist Rebecca has an angelic personality, and is cordial, and polite. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Sep 29, 2023 -

Mark responded

Service Advisor Tyler Linderman is a sensational and outstanding Associate. Service Advisor Miller is excellent.

Sep 29, 2023 -

Bates Nissan responded

It has been a pleasure serving you, Mark. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

Helpful
September 29, 2023

My wife kept this appointment at 3:30 on a Monday. She had telephoned to set up the appointment on Friday or Saturday The service dept. did not have a record of her call when she arrived, but told More

by JMWILSON-WDT
Recommend Dealer
Yes
Employees Worked With
no employees worked on the truck
Report | Print
Oct 01, 2023 -

Bates Nissan responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Helpful
September 28, 2023

Easy to make appointments. ..did service I requested..went over what was done..easy checkout process More

by VITOJR69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Sep 29, 2023 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
September 28, 2023

The most friendly dealership I've ever had the pleasure of doing business with. Will definitely recommend to others.👌 More

by brendadoyle809
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Kevin Adams, Tremayne "Trey" Evans, Clay O'Dell, Kevin Perez
Report | Print
Sep 29, 2023 -

Bates Nissan responded

Thank you, Brenda! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

Helpful
September 28, 2023

Great customer service the staff was very cordial and assisted me in getting my issue resolved on the spot. More

by sande2460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Nathaniel "Nate" Murphree, Marshall Egson
Report | Print
Sep 29, 2023 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
September 27, 2023

They were very accommodating to me and my needs. They were respectful with my budget. More

by ANGIE_ORTIZ11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Kevin Adams, Kevin Perez
Report | Print
Sep 28, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Angie, and we look forward to working with you again.

Helpful
September 27, 2023

The service person was very professional and helpful and gave me tips on how to keep my vehicle on the road 🙂 More

by CRAIGCLARK5479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Sep 28, 2023 -

Bates Nissan responded

We appreciate your business and this review. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, Craig, and we hope to hear from you soon.

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