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Bates Nissan

Killeen, TX

4.6
1,355 Reviews

5501 E Central Texas Expressway

Killeen, TX

76543

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1,355 Reviews of Bates Nissan

October 07, 2020

I got the vehicle I wanted, with features, payments, and deals I wanted. They made it possible by making sure I left happy with my purchase. More

by PALEPUELLA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Elijah Talamantez
Oct 07, 2020 -

Bates Nissan responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bates Nissan!

October 07, 2020

I had an appointment scheduled well in advance, but when I showed up on time I was treated as an inconvenience. The service staff was rude and didn’t seem to care about the customers. I am disappointed with More

by ACHRISMER26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Charles Price, Jesse Pady
Oct 24, 2020 -

Bates Nissan responded

Hello, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss? Thank you for your time, and hopefully, we can get to the bottom of this.

October 06, 2020

I purchased a brand new 2020 Nissan Murano. The buying process was seamless and I didn’t feel pressured into buying anything in the same day that I test drove the vehicle. Robin O’Dell and his family took More

by DJohnsom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin O'Dell, Nathaniel "Nate" Murphree
Oct 06, 2020 -

Bates Nissan responded

Hello, It's fantastic to hear that Robin provided you with great customer service while assisting you with your new 2020 Nissan Murano! We truly appreciate the opportunity to do business with you. Thanks for choosing Bates Nissan!

October 04, 2020

At my last service appointment waited over an hour and 30 minutes. for an oil change. My $265 premium leather console was changed as well. Dirty and underhanded. Stealing parts off customers cars. First time More

by taedwards1002
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nathaniel "Nate" Murphree
Oct 22, 2020 -

Bates Nissan responded

Hello, Thank you for your feedback. We are very sorry to hear that you weren’t fully satisfied with your visit. If you would be willing to share some more detail, or if there is anything we can do to turn this around for you, please don’t hesitate to reach out to us directly.

October 03, 2020

Excellent customer service and friendly work was done professional and fast 2.Thank you and i will have all my car service done there at bate nissan for sure More

by Mickey.davis56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Charles Price, Jesse Pady
Oct 04, 2020 -

Bates Nissan responded

We appreciate your business and our team looks forward to serving you again soon!

October 02, 2020

Great customer service! The staff is always attentive. My car is taken care of when staff says it will so my car isn’t sitting there for days. More

by sr_herman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Oct 04, 2020 -

Bates Nissan responded

Thank you for choosing Bates Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 01, 2020

I went to Bates Nissan to see Nate Murphree , to complete a transaction and he was very professional and treated me with the utmost professionalism. I will definitely recommend Bates Nissan to my family and More

by HENRILIPSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Oct 01, 2020 -

Bates Nissan responded

Hello, Thanks for sharing your thoughts about your experience working with Nate here at Bates Nissan. We appreciate your business and hope to see you again soon!

October 01, 2020

The service I received was beyond exceptional, I was very satisfied the way that my salesman Damon conducted himself. Damon was the epitome of professionalism, he very knowledgeable in every aspect of his jo More

by HARRIMARC8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay O'Dell, Damon "Keith" Antolak
Oct 02, 2020 -

Bates Nissan responded

Thank you for choosing Bates Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Congratulations on your new vehicle!

September 30, 2020

My problem was addressed correctly and maintenance as well I even go a free round trip to work while my vehicle was been repaired/service More

by JAVIER-BENITEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Sep 30, 2020 -

Bates Nissan responded

Javier, Thanks for sharing your thoughts about your service experience with Bates Nissan. We appreciate your business and hope to see you again soon!

September 30, 2020

This was the second time I purchased a new car from Bates. I would highly recommend them. They go out of their way to answer any questions you might have, even ones you didn’t know you wanted answered. More

by gpeaches45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Vahrenkamp, Robin O'Dell, Clay O'Dell
Sep 30, 2020 -

Bates Nissan responded

Hello, Thank you so much for your excellent review! We are so glad that Robin had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

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