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Bates Nissan

Killeen, TX

4.4
1,360 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,360 Reviews of Bates Nissan

August 01, 2023

The service department has always been friendly and accommodating. I know I can trust them to take care of my car. More

by KARINJWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Austin Miller, Marshall Egson
Report | Print
Aug 02, 2023 -

Bates Nissan responded

KARIN, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

July 29, 2023

The dealership personnel were friendly and professional. This was the easiest car buying process I have ever had. More

by TEWOE0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Mark Williams, Tremayne "Trey" Evans, Clay O'Dell, Kevin Perez, Alexis "Rain" Barcinas
Report | Print
Jul 31, 2023 -

Bates Nissan responded

Here at Bates Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

July 29, 2023

Mark Williams was very helpful and gave me a straight price breakdown with no nonsense. I would recommend him and plan to contact him again in the near future. More

by Warhorse119
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Williams
Report | Print
Jul 31, 2023 -

Bates Nissan responded

It's great to hear that Mark was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

July 27, 2023

Austin was polite, friendly and efficient. The service at abates Nissan has always been good. More

by bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay O'Dell, Austin Miller
Report | Print
Jul 28, 2023 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Austin here at Bates Nissan. We appreciate your business and hope to see you again soon!

July 27, 2023

As always Tyler did an excellent job taking care of our car. Kept us updated and communicated very good. More

by buker2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Jul 28, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tyler and our team, and we look forward to working with you again.

July 27, 2023

Awesome work ethic and the professionalism is amazing. I’ve never had any issues or concerns when I come for service. Always treated with respect from the beginning to the end. Thank you! More

by INHIM4LIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jul 28, 2023 -

Bates Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 26, 2023

I have used this center several times and plan of scheduling all my future services here. More

by Bridgegapmin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jul 27, 2023 -

Bates Nissan responded

Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 25, 2023

As always Bates Nissan never fails to surpass my expectations! Marshall is great and goes into detail about everything! From the time I drove in to the time I left Marshall was my key tech. More

by sherouseb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller, Marshall Egson
Report | Print
Jul 26, 2023 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 24, 2023

After my initial service, I still had an issue. Made appointment, and Marshall ensured that the work was done absolutely correctly. I appreciate that! More

by GIL.ECKRICH
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jul 24, 2023 -

Bates Nissan responded

Gil, Thank you for taking the time to share your feedback with us. Marshall and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 22, 2023

Oil change takes about 1. 5 hours. I wish it would take a shorter time, however, I understand fluids and tire rotation need to be changed as well. After all, I rather be safe. More

by K_KINGSBERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilma Acosta, Kevin Adams, Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson, Paige Gordon
Report | Print
Jul 24, 2023 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Marshall here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

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