Bates Nissan

I called into Internet sales and had Josh refer me to a salesperson by the name of Alexis "Rain". She was super informative and knowledgeable of the vehicle I wanted to drive. Had it pulled up and ready to salesperson by the name of Alexis "Rain". She was super informative and knowledgeable of the vehicle I wanted to drive. Had it pulled up and ready to go right away as to not waste anyone's time. Easiest car buying experience to date. More

Great customer service, The people are all friendly, The service to the truck was great and will come back again. service to the truck was great and will come back again. More

The service was great I received a paper copy with details of what services were done to my vehicle and what condition my vehicle was in at the time of service. details of what services were done to my vehicle and what condition my vehicle was in at the time of service. More

Great dealership, would shop here again! They were helpful and answered all of our questions. They were helpful and answered all of our questions. More

The people are all friendly as soon as you come through the door making you feel welcome. Mike at the service desk was especially helpful. the door making you feel welcome. Mike at the service desk was especially helpful. More

Bates Nissan was able to get my car serviced very quickly and help me drive the car when I was unable to due to surgery. Great Service as always and customer service AAAA++++ Service and help me drive the car when I was unable to due to surgery. Great Service as always and customer service AAAA++++ Service More

Great experience. Waiting area was clean and loved the cold water. Everyone was kind and friendly. Waiting area was clean and loved the cold water. Everyone was kind and friendly. More

I do appreciate the snacks and brewed coffee selection, although a liquid creamer would be stellar. Staff was pleasant. I took my car in on Good Friday after making an appointment because I knew it would although a liquid creamer would be stellar. Staff was pleasant. I took my car in on Good Friday after making an appointment because I knew it would be busy that day. It took 1 hour and 20 minutes for my car to make it into a bay for a state inspection and I suspect it may have been longer had I not made a few appearances at check-in to inquire. I realize this is perhaps not a pressing issue nor is it a profitable service but it does suggest that my time is not respected by having to wait more than an hour after my scheduled time. More

This was our first time servicing the truck for and oil change and tire rotation. When we called we were told it was first come, first serve, so I showed up early Monday morning (8am) only to be told it wa change and tire rotation. When we called we were told it was first come, first serve, so I showed up early Monday morning (8am) only to be told it was appointment only. Thankfully, the advisor told me they could “squeeze me in” for an appointment at 11am, so I came back then. I had already been waiting 45 minutes when Chris from service came to speak to me privately. Apparently, a technician had hit another vehicle with my truck, damaging my $1200 new bumper. They had even done the oil change or rotation yet. This was NOT the first time the service department damaged my vehicle. In fact THE DAY I BOUGHT IT a technician did not pull the truck fully into the bay and closed the steel door down on my gate scraping and damaging the paint and plastic bracketing. I hadn’t even driven it off the lot yet. So the day of this service, Chris was very apologetic and told me she’d spoken to the manager, whom was not on site that day. No manager was on duty for service that day. They agreed to replace the bumper and comp that days’s oil change and tire rotation. There was no way I was allowing their service department to touch my vehicle again after the oil change so it was agreed that the dealership should pay for the bumper at cost and cut me a check the following day. While I appreciate Chris’ candor, she did admit they cleaned off paint from the other vehicle on my bumper prior to showing me the damage. The spot in which they parked my Titan XD was clearly meant for compact parking and my truck should’ve never been put there. After hitting the other vehicle, the technician STILL parked in the too small space! I will never bring my vehicle or do business with Bates Nissan again. More

Fast appointment, courteous staff, completed what I needed in same day and discounts save money needed in same day and discounts save money More