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Bates Nissan

Killeen, TX

4.1
1,362 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,362 Reviews of Bates Nissan

March 17, 2022

They are easily the best dealership in Killeen, making the customer happy and comfortable with the whole process. Staff is excellent! More

by ben.shelton85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay O'Dell, Austin Miller, Brianna "Bri" Martinez, Anthony Angiolillo
Report | Print
Mar 18, 2022 -

Bates Nissan responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

March 16, 2022

Good service and communication of problem found with car. Parts one hand to replace and to operate with no problem. More

by Ant71833
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Mar 16, 2022 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

March 16, 2022

Friendly service from Mike. Information given was clear. Nice person and good service Follow up with me was good. Tech was very good and found pronounce was unaware Pfizer it More

by smitht40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Austin Miller
Report | Print
Mar 16, 2022 -

Bates Nissan responded

Thank you for the kind words for Mike and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Mar 17, 2022 -

Bates Nissan responded

Smitht40, thank you for your kind review; we are happy to pass along your comments to the team here at Bates Nissan, Inc.!

March 15, 2022

Pleased with the service, service department was very helpful and I didn't have to wait for long. More

by jlopezlopez65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Mar 15, 2022 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bates Nissan. Please don't hesitate to reach out if you need anything else.

March 14, 2022

Very pleased with service provided. Excellent customer service, will be back for the next oil change. More

by NBLAS20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Mar 15, 2022 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

Mar 16, 2022 -

Bates Nissan responded

Nblas20, thank you for your kind review; we are happy to pass along your comments to the team here at Bates Nissan, Inc.!

March 13, 2022

Devon was attentive a kept me up on each step of the purchase process.. It was a good experience all around. More

by aprenell2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Devin Williams Wilson
Report | Print
Mar 14, 2022 -

Bates Nissan responded

Thank you for your review and kind words for Devin! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thanks for choosing Bates Nissan.

March 12, 2022

Had a great experience buying our sons new car from Bates Nissan. Very helpful dealership. More

by georgiasalyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Alexis "Rain" Barcinas, Anthony Angiolillo
Report | Print
Mar 14, 2022 -

Bates Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan!

March 10, 2022

Their service department is slow when it comes to checking out and diagnosing your problem. I dropped my car off at 9:30 am. I had an appointment. I wasn't notified until 3:30pm as to what the proble More

by reddragn6
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Mar 11, 2022 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we do apologize for the long wait. Thank you again for choosing Bates Nissan, we hope to have you as one of our valued customers for many more years to come!

March 09, 2022

Very helpful and caring people. They know exactly what they are doing and don’t talk down to you!! More

by shaylee.atkinson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Nathaniel "Nate" Murphree
Report | Print
Mar 09, 2022 -

Bates Nissan responded

Shaylee, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

March 09, 2022

This service was so bad and it was free and I’m never taking my car back there ever More

by Ydornice
Recommend Dealer
No
Employees Worked With
Austin Miller
Report | Print
Mar 26, 2022 -

Bates Nissan responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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