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Bates Nissan

Killeen, TX

4.6
1,354 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,354 Reviews of Bates Nissan

October 29, 2021

In these difficult times it is a pleasure to work with a dealer that doesn't try to trick you into paying for additions you don't want. Bates Nissan was straight forward and up front about everything. More

by billstafford2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Jeremiah Phillips
Report | Print
Nov 01, 2021 -

Bates Nissan responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bates Nissan!

Nov 02, 2021 -

Bates Nissan responded

Billstafford2, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 21, 2021

Great customer service would buy from them again in the future did an outstanding job More

by tpnorthrup
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Williams, Clay O'Dell
Report | Print
Oct 21, 2021 -

Bates Nissan responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

Oct 22, 2021 -

Bates Nissan responded

Tpnorthrup, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.

October 21, 2021

I’ve been dealing with bates Nissan for about 10 years now. Always had a great person to deal with and always got exactly what I wanted More

by GERALDANTHONY1412
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree
Report | Print
Oct 22, 2021 -

Bates Nissan responded

Geraldanthony1412, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 19, 2021

I have the extended warranty for oil change and maintenance. When I came to pick up the card, I was billed 60 dollars. The service representative had no clue… More

by trebell23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Nov 03, 2021 -

Bates Nissan responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 18, 2021

The service department was efficient and informative. Service was done in a timely manor. No complaints More

by Judyu53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Nathaniel "Nate" Murphree
Report | Print
Oct 18, 2021 -

Bates Nissan responded

Thanks, Judy, for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

Oct 19, 2021 -

Bates Nissan responded

Thank you again for taking the time to let us know how we did! We hope to be of service to you again in the future. Best wishes, Bates Nissan, Inc.

October 18, 2021

Good service on time work I am satisfied with the experience and the ability to keep track of my repear More

by ROGER194766
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree
Report | Print
Oct 18, 2021 -

Bates Nissan responded

Thank you for choosing Bates Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, Roger, and we hope to see you again!

Oct 19, 2021 -

Bates Nissan responded

Hi Roger194766, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 16, 2021

Service department was very friendly. They asked if I had a ride and offered me a ride if need be. Did great work in a timely matter. More

by Sandovaljr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Oct 18, 2021 -

Bates Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Oct 18, 2021 -

Bates Nissan responded

Hi Sandovaljr, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2021

Thank you, for your service when I had a question or needed timely service in my vehicle. More

by atheniamont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Oct 18, 2021 -

Bates Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

Oct 18, 2021 -

Bates Nissan responded

Atheniamont, thank you for your kind review; we are happy to pass along your comments to the team here at Bates Nissan, Inc.! We're looking forward to your next visit with us!

October 16, 2021

Awesome customer service very eager to satisfy their customers and the nicest staff ever! Makes the buying process so easy as well! More

by LISLISENBE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin O'Dell, Tremayne "Trey" Evans, Clay O'Dell
Report | Print
Oct 18, 2021 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

Oct 18, 2021 -

Bates Nissan responded

Hi Lislisenbe, thank you for taking the time to leave a review for us at Bates Nissan, Inc.. We're happy we could meet your expectations! We're looking forward to your next visit with us!

October 15, 2021

I had a blown out tire and a good samaritan changed my spare tire.Called and spoke to Mike and had me come in immediately,got me a new tire and was in and out in less than one hour. More

by MANAMORA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Oct 15, 2021 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

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