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Bates Nissan

Killeen, TX

4.6
1,355 Reviews

5501 E Central Texas Expressway

Killeen, TX

76543

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1,355 Reviews of Bates Nissan

August 28, 2021

Problem corrected after it was pinpointed. Service manager was on top of things and keep me well informed. It took a couple times bringing it back but the last time issue was corrected. More

by ladydiane922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Aug 29, 2021 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

August 27, 2021

Terrible Service. Should your Nissan need work, I recommend any other dealership. They were incompetent all around. More

by b.b.siegwarth
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Rask
Sep 11, 2021 -

Bates Nissan responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 26, 2021

I feel that I don’t get the best quality service as I do at other Nissan locations. Every time I try to state what’s wrong with my vehicle, the service rep seems to always rush me out the door while saying More

by Sammy007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Linderman
Sep 11, 2021 -

Bates Nissan responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 26, 2021

The service was very good and on time. I had all my questions answered and had help with a rental vehicle because I need one. More

by Echeverryjuli4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Aug 26, 2021 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bates Nissan. Please don't hesitate to reach out if you need anything else.

August 26, 2021

Bates Nissan is the best! I previously owned a 2014 Rogue & used Bates for all my service. Due to a freak hail storm in 2020 my 2014 was totalled. I couldn't think of any other place than Bates to purchase a More

by littleelf531
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Jesse Pady
Aug 26, 2021 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 26, 2021

Bates consistently delivers when it comes to not only Bates consistently delivers when it comes to not only exceptional service, but, also attentive customer care. Each employee one encounters greets cu More

by Edie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin O'Dell, Clay O'Dell
Aug 26, 2021 -

Bates Nissan responded

Congratulations on your new Pathfinder, Edie. Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We look forward to having you as one of our valued customers for years to come.

August 26, 2021

Service was great. I appreciate the shuttle service, the friendliness of the staff, and how knowledgeable they are about Nissan. We look forward to future services. Are there car rentals with Nissan if our More

by melbhenry77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin O'Dell, Mike Rask
Aug 27, 2021 -

Bates Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

August 25, 2021

I just like the service provided by Bates Nissan . Every time I have visit my car receive great service. Tim to receive my vehicle was excellent More

by pmarshall50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Aug 25, 2021 -

Bates Nissan responded

Thank you for taking the time to leave us a five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

August 23, 2021

Robin was outstanding! Thanks for all your support! I am in love with my new car. Everything ran well and very quickly and I got my car in just one day! More

by silvia dalben
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin O'Dell, Clay O'Dell
Aug 24, 2021 -

Bates Nissan responded

Thank you for taking the time, Silvia, to share your thoughts on working with Robin and the rest of our team. We're glad to hear we delivered such a great experience!

Sep 04, 2021 -

Bates Nissan responded

Silvia Dalben, we're glad you had such a wonderful experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 20, 2021

Bates service department was very professional conducted my service in a timely manner. I only trust Bates Nissan to all my service. Top of the line More

by Weewili42@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicolas Young
Aug 20, 2021 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

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