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Bates Nissan

Killeen, TX

4.6
1,351 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,351 Reviews of Bates Nissan

October 23, 2023

The staff are professional and friendly. They are always do their work perfectly from first time. The job always done in timely manner. More

by MAKEENTECH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Adams, Clay O'Dell, Austin Miller, Marshall Egson
Report | Print
Oct 23, 2023 -

Bates Nissan responded

Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
October 21, 2023

Austin was absolutely great. Service was quick and he was friendly and willing to help. Great experience, keep up the good work! More

by c.strong03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Oct 22, 2023 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Austin here at Bates Nissan. We appreciate your business and hope to see you again soon!

Helpful
October 19, 2023

We completed the entire purchase transaction online and via phone, and my new vehicle was delivered the next day. Everyone involved was very friendly, patient, and helpful; great communication. More

by kbskk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil and Patrick, Joshua "Josh" Snyder
Report | Print
Oct 19, 2023 -

Bates Nissan responded

Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad Josh, Phil, and Patrick were able to help, and we hope to see you again!

Helpful
October 19, 2023

Marshall and Austin (original service person) were absolutely great. Service was quick everyone friendly and willing to help. Great experience More

by sandy.james1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller, Marshall Egson
Report | Print
Oct 19, 2023 -

Bates Nissan responded

Sandy, Thank you! Marshall and Austin appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

Helpful
October 19, 2023

The people working at Bates are great and helpful I have never been to a dealership that compares More

by RZENIECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Marshall Egson
Report | Print
Oct 19, 2023 -

Bates Nissan responded

We are very happy to hear Tyler and Marshall provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
October 18, 2023

To me your employees in the service department has lost their give a xxxx about customer service. I felt that they’re jobs was secured because their family own the dealership. More

by TEAZEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marshall Egson
Report | Print
Oct 22, 2023 -

Bates Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Helpful
October 16, 2023

The sales rep was very accomodating and courteous. However I hope the dealership can provide more additional freebies when the car was bought in cash, like free trunk cover or any nissan merchandise l More

by JENNA.AVORQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Divina Marie Mata, Austin Miller
Report | Print
Oct 17, 2023 -

Bates Nissan responded

Thank you Jenna for sharing your feedback regarding your recent experience with our dealership. We're pleased to hear that our sales representative provided you with accommodating and courteous service. We genuinely value your input, and we understand your suggestion for additional perks for cash purchases. We're always looking for ways to enhance our customers' satisfaction, and your suggestion is duly noted. We'll explore options for providing more valuable freebies with cash purchases in the future. Your feedback helps us improve and tailor our offerings to better meet our customers' needs and expectations. If you have any more thoughts or ideas to share, please don't hesitate to reach out. We appreciate your business and hope you enjoy your new car.

Helpful
October 14, 2023

The service was excellent and I didn’t have to wait to long to be finished More

by Arness20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Oct 16, 2023 -

Bates Nissan responded

Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
October 14, 2023

Very professional and helpful. The staff is wonderful and they really get the job done. More

by Silvana.mullings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Oct 16, 2023 -

Bates Nissan responded

Thank you, Silvana! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

Helpful
October 13, 2023

Great communication with the staff, friendly and helped all the way through. Overall great environment More

by michaeljaramillo119
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash
Report | Print
Oct 16, 2023 -

Bates Nissan responded

Thank you, Michael, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Bates Nissan are glad to have you as a customer.

Helpful
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