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Bates Nissan

Killeen, TX

4.6
1,355 Reviews

5501 E Central Texas Expressway

Killeen, TX

76543

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1,355 Reviews of Bates Nissan

May 18, 2021

A very professional and staff that takes care of your needs. Nice waiting area and safety measures for Covid 19 and atmosphere very friendly and efficient More

by TITAN TOUGH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
May 18, 2021 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 16, 2021

This was the easiest auto deal I have ever done the salesman was great bringing the truck to my home in Williamson county made the deal work.Financing on line is much easier than by phone or in person. More

by sctrzt
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua "Josh" Snyder
May 17, 2021 -

Bates Nissan responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new truck! All of us at Bates Nissan are glad to have you as a customer.

May 15, 2021

Sales rep worked with me and was patient. He communicated with me the entire process. He also got me in the vehicle that I really wanted and included a great price. More

by NBROWN282002
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilma Acosta, Tyler Linderman, Nathaniel "Nate" Murphree, Jeremiah Phillips
May 16, 2021 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

May 14, 2021

I was treated with the utmost respect. No pressure to purchase a vehicle that I didn't want. Jeremiah helped me to find the vehicle that I wanted. Everything was done professionally. More

by Smiles
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Jeremiah Phillips
May 15, 2021 -

Bates Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Jeremiah and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

May 14, 2021

Mike in service department was very friendly did a wonderful job to make sure i knew what was going on with my car explained everything to me. A very special man to the company will continue to deal w More

by Tgooden52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
May 15, 2021 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our service team, and we look forward to working with you again.

May 13, 2021

Mark Williams and the team were amazing at meeting the needs of my son who is overseas!! They went out of their way to help him purchase his dream car! More

by Tmmgwills
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Vahrenkamp, Mark Williams
May 13, 2021 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 13, 2021

Outstanding support!!! Nate was very knowledgeable and professional and was able to identify and resolve my vehicles issue. The team at Bates is definitely a 5 star! More

by Gprad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
May 13, 2021 -

Bates Nissan responded

Thank you for choosing Bates Nissan, your feedback and rating mean a lot to us. We're glad Nate and the team were able to help, and we hope to see you again!

May 13, 2021

I have been using Bates Nissan for 15 years now, along with Mike Rask as my service manger for all of my Nissan vehicle. The service has always been very pleasant and professional. More

by PHILLIP.COE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
May 13, 2021 -

Bates Nissan responded

Thank you so much for this wonderful feedback for Mike and our team. We truly appreciate your loyal business and look forward to serving you again soon!

May 13, 2021

Awesome dealership! Great and friendly service! This isn’t the first My family has gotten a car from Nissan it’s always a great experience and they do everything they can to help. Keith was super profes More

by ANGELINAMULAN
Recommend Dealer
Yes
Employees Worked With
Clay O'Dell, Damon "Keith" Antolak
May 13, 2021 -

Bates Nissan responded

Thank you, Angelina, we are very happy to hear that Keith provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 13, 2021

Charged me for parts and service I didn't need. Quoted a total price then when I inquired for more details about why I'm being sold a battery for $330 when the current battery is only a year old, has better More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Rask
May 30, 2021 -

Bates Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

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