I question my loyalty to Subaru after today's encounter.
I brought my car in for a 60k service, Maine inspection, to check the battery (as it had needed to be jumped recently), and to check for a cause to a rubbing noise that increased when my speed increased.
I got a phone call to authorize battery replacement and a call when the service was complete. On inspecting the car in the parking lot, my husband checked the rear passenger light which he had noticed being out when following me down to the appointment. I forgot to mention it to service, but assured my husband they would see it during the 60k service and state safety check. They did not.
In addition, the engine hood latch, which I have difficulty having catch on occasion, also did not close properly when I checked for the new belt, etc, I had just paid for. The latch had been cleaned but did not work properly.
For $943.93, I have no confidence in the service I received, and I was chastised and disrespected by the manager and owner of the dealership.
This is my fifth Subaru. I have never had such a horrible customer service experience anywhere in my lifetime. This is extremely disturbing when, in fact, a little common courtesy and humble admission of an oversight would have sent me off forgiving a missed bad bulb and a poor judgement call on not calling about the latch. Instead, I now question if my next vehicle will be a Subaru.