Battlefield Toyota

Never followed up or replied to my emails. They clearly do not care about customers who are not physically at the dealership. They clearly do not care about customers who are not physically at the dealership. More

They are so sharp and amazing. Especially the salesman Shaun McCauley was perfect in punctuality and well-experienced in the entire buying process from this first text message abou Especially the salesman Shaun McCauley was perfect in punctuality and well-experienced in the entire buying process from this first text message about my needs and explained all my options until the final purchase. also, I would like to thank the GM sales manager And the finance expert as well Thank you. More

Went in with a 11 am appointment for an oil change and tire rotation….Went and got lunch and returned to find out that my appt went out the window when I left for lunch…Went in at 2:30 to check on my tru tire rotation….Went and got lunch and returned to find out that my appt went out the window when I left for lunch…Went in at 2:30 to check on my truck and they were about to put brakes on it…no-one told them to put on brakes…Got out of there by 3 pm and will never return for anything …By the way, the service advisor who gave my appt to someone else is called Mike…Went straight to Culpeper Tire and Auto for brakes the next day….Honorable people… More

Just purchased a new Crown from Battlefield and it was a pleasant experience. We were not quite sure what model we wanted. Very pleased that Phillip, Benjamin, and rest of team were patient, informative, pleasant experience. We were not quite sure what model we wanted. Very pleased that Phillip, Benjamin, and rest of team were patient, informative, and helpful. They listened to our needs and we never felt pressured one direction or another. It was a hot day, and they were great about keeping us (and our dog) cool as we sat in and test drove a few models. More

Purchased a new vehicle and the experience was very good. We did not know what model we wanted and have not purchased a vehicle in 14 years. Phillip, Benjamin and team were very patient us, and helped expl We did not know what model we wanted and have not purchased a vehicle in 14 years. Phillip, Benjamin and team were very patient us, and helped explain new features and options. We did not feel pressured in any direction. They were great about keeping us (and our dog) cool on a hot August day while we sat in and test drove a few models. Pleasurable buying experience, and very happy with our new Crown, too! More

On 5/8/2023 I brought my 2015 Toyota Highlander in for the 70k mile service. I was greeted nicely by at the service desk by Robby Allen. He took my Warranty & Maintenance Guide booklet and promptly began the 70k mile service. I was greeted nicely by at the service desk by Robby Allen. He took my Warranty & Maintenance Guide booklet and promptly began checking off all the items for the 70k service. I asked why was he doing that now, and he responded that often the service techs don't do that. I waited in the clean waiting area for about an hour. Mr. Allen told me my car was ready, waiting out front and to pay at the cashier, which I did. When I went to my car I checked the driver's side floor mat, it had not been properly fastened down to the floor. THIS IS THE FIRST THING ON THE LIST AND EASIEST TO CHECK. I called over Mr. Allen and showed him. He looked, and then walked away. I yelled to him that I want the Service Manager to call me. The Service Manager called me within a day or two and apologized for the mix-up and stated he reviewed a video and agreed several items on the list were not done. Over the next two weeks and me leaving several messages, the General Manager of the dealership called me and made things right. I went to this dealership for service because of their high ratings, so I was disappointed in the service my car received. More

We just purchased a new Toyota Tacoma from Battlefield Toyota. Jeffrey Roberts, Emily and the entire staff was extremely helpful. This was the best buying experience we've had. Highly recommend! Thank Toyota. Jeffrey Roberts, Emily and the entire staff was extremely helpful. This was the best buying experience we've had. Highly recommend! Thank you! More

The dealership staff was helpful and friendly through the whole process. Been looking for this vehicle for long time and they called me when they had one available and now she is in my garage…. whole process. Been looking for this vehicle for long time and they called me when they had one available and now she is in my garage…. More

Best car experience we have ever had! Bought our new 2022 RAV4 from Phillip Coleman. Such a wonderful young man who was not pushy but rather very willing to spend time with us to go over Bought our new 2022 RAV4 from Phillip Coleman. Such a wonderful young man who was not pushy but rather very willing to spend time with us to go over all the new-to-us technology. Very knowledgeable! We feel like we've found not only a beautiful new car but a friend also. And how wonderful was Emily who worked with us to get a veteran's discount and explained all the packages and options that were offered. Recommended them to a friend who saw Phillip and also bought a RAV4. Our old RAV4 (2006) has over 224,000 miles so we're sold on Toyota and keeping our 2006 as a second vehicle. We would give 100 stars if it were allowed! Thanks Battlefield! We're happy that we found you! Hopefully others will too! More