Baumann Auto Group

HORRIBLE! They SOLD a car out from under me and NEVER called me and kept my appt to come look at it. I am sure they were hoping to sell me something else is They SOLD a car out from under me and NEVER called me and kept my appt to come look at it. I am sure they were hoping to sell me something else is why communication is the key! I told Vicki and Jose and Brian at both stores I totally get if it gets SOLD before I am able to come to my set up appt but PLEASE let me know! easy!! nope I had to find out when I saw the ad was taken down off the internet and I HAD to to be the one to call them to find all of this out! it was CRICKETS no one attempted to call me e mail me or text me at all!! its like I disappeared off the face of the earth! they just SOLD it and than ignored me. ?? weird! I would not have been upset had they just called me! I am sure had they played the cards right and been honest I would have for sure possibly came out another day and looked at another JEEP! Instead I went to a super dealer called GROGANS TOWN and they treated me like a queen and I purchased a JEEP from them that night! Baumann handled this incident so wrong. I called later to speak to manager to advise of this at the Navarre Ave store and he was just really BOTHERED that i called so I said I am sorry to have bothered you and he just basically was annoyed of my experience no apology no let find you another car etc horrible avoid this dealer! they were all about contacting me but once it SOLD never heard another peep! needless to say i was very disappointed but things happen for a reason I got a better JEEP at a better price!!! Lesson to Baumann COMMUNICATION and being decent to a potential customer is key , its not hard. More

I have purchased several vehicles both new and used from Baumann Chevy in Fremont, Ohio and always felt like I was treated fairly and with respect. Their service managers are also just as good and I trust Baumann Chevy in Fremont, Ohio and always felt like I was treated fairly and with respect. Their service managers are also just as good and I trust their work and judgement. More

I dropped off my car because of a engine light on. I requested the car be hooked up to the computer for a code reading. They replaced parts that they reported to me were bad. I was disappointed that my requested the car be hooked up to the computer for a code reading. They replaced parts that they reported to me were bad. I was disappointed that my battery was replaced during this first visit prior to my approval. I had to return the car because the light came on again. They proceeded to tell me that there was another bad part. I said not to replace it believing it did not need replaced. I feel that it was a guessing game at my expense. I am hesitant to use your service again. Regards, Ann Karr More

Bauman has always been honest and friendly with me... I always buy and service my vehicles at Bauman. I plan on buying my nexy car therr always buy and service my vehicles at Bauman. I plan on buying my nexy car therr More

Always have the best experience at Baumann. In and out of there in a half hour. Very friendly and so knowledgeable. They are the best!! Highly recommend!!!! of there in a half hour. Very friendly and so knowledgeable. They are the best!! Highly recommend!!!! More

Li%&, #$%r, pants on fire! Still waiting for several parts missing at delivery; One of which is a front license plate bracket. Three months seems long enough, right? Said it w Still waiting for several parts missing at delivery; One of which is a front license plate bracket. Three months seems long enough, right? Said it was "shipped", never arrived. Said it would be dropped off, STILL waiting. Blah Blah Blah........spend your money elsewhere, or buy some waders for all the BS More

Extremely poor service and very lengthy. I was not at all pleased with my experience with the service department. It was a very lengthy process in which the end result was not satisfactory, n I was not at all pleased with my experience with the service department. It was a very lengthy process in which the end result was not satisfactory, nor did it solve the issue with my vehicle. I'll be taking my business elsewhere in the future. Do not trust the service department, and especially Mike. More

Great People! We had a great experience! The sales and service departments are excellent! We have bought many cars from different Baumann Auto Group dealerships a We had a great experience! The sales and service departments are excellent! We have bought many cars from different Baumann Auto Group dealerships and we have always had a great experience! Highly recommend!! More

Don't trust the service department. Don't trust Al Baumann service department. Was quoted a repair over the phone of $527. Upon completion of the repair was told the part was $527 and t Don't trust Al Baumann service department. Was quoted a repair over the phone of $527. Upon completion of the repair was told the part was $527 and the complete repair bill with labor was $950! Don't be fooled by these bait and switch experts! More

Friendliness and great deals Everything to do with this deal was absolutely great. From our salesperson, to the service managers to the finance person. We felt welcomed and at ea Everything to do with this deal was absolutely great. From our salesperson, to the service managers to the finance person. We felt welcomed and at ease with our purchase. More