Baxter Ford Papillion

I had an appointment for 8:30am to get 4 tires mounted on my son's car. I delivered the car at 8:10am and was told it would be a couple of hours to get the work done. I told them I was going to be waiting fo my son's car. I delivered the car at 8:10am and was told it would be a couple of hours to get the work done. I told them I was going to be waiting for the car and they said they'd "put a rush on it". Good thing, because I only had to wait 2 1/2 hours for the work to be done. Why have appointments if they don't mean anything? While I was there, I told them about my 2021 F150 which was having issues with the lighting system. I had this same problem and talked to them in October of 2022 but the earliest "appointment" was mid-December of 2022. Whatever. They had the truck and did such a great job that I had to schedule another "appointment" to get it fixed... again. On March 31st, the earliest I could get the truck in is May 15th? If they're short on service staff maybe they should train some of the 30 people wandering around the sales area to help out. More

I had a great service experience regarding a defective part that needed to be replaced under warranty. Karla contacted me to schedule an appointment for the repair and Travis assisted me with vehicle serv part that needed to be replaced under warranty. Karla contacted me to schedule an appointment for the repair and Travis assisted me with vehicle service. When I spoke with Travis and advised him that I had another appointment, which I hoped to make later that day, he took steps to see that maintenance staff were advised. When I called for a service update, Karla answered the phone. She offered to put me on hold and check with maintenance regarding the repair status. When Karla returned, she informed me that the repairs had been completed and my vehicle was ready. During this process, Karla and Travis were both very helpful, as well as professional and knowledgeable. Karla and Travis, thanks for the great service! More

We broke down at the exit to Baxter Pavilion Ford in Omaha Nebraska. I called and Mike Hare in service offered to send a tow truck. But I called AAA which left us on the side of the road for two hours. Omaha Nebraska. I called and Mike Hare in service offered to send a tow truck. But I called AAA which left us on the side of the road for two hours. So I called Mike back and within 20 minutes we were picked up and at the dealership. Mike met us outside took our report and got us in our way. Our journey was not an easy one fighting with the insurance. But with the guidance of Mike Hare made it so much easier. He called me regularly keeping me updated without me having to call in!!!! This is unheard of. NEVER have I had a dealer call me and check in with our truck. It was such a blessing for us to have Mike as our serviceman. Anyone reading this would be blessed to have him. Unfortunately the insurance didn’t come through for us so we financially could not have it fixed right now. The damage was to severe. But I would definitely have entrusted my truck with them as Mike as my service guy. Thank you Baxter Ford and Mike Hare and all you men for your support!!! Forever grateful. Laurie and Michael Wilson More

We were sent over to this Ford dealership to look at a truck . The kid was real nice at first. Had the truck brought up to the front for us to look at. We went out to look at it and it was in not so great truck . The kid was real nice at first. Had the truck brought up to the front for us to look at. We went out to look at it and it was in not so great condition on the outside. Had number stickers still visible of where they use to be and some really bad scuff marks. I had asked if their buff guy could buff the whole truck to make it look better. He replied No real fast. I had asked if I could ask for it to be done. He said for the price of the truck he couldn’t do it. Price was $16,500. I know if I was wanting to sell a truck I would do anything to make the customer happy. Seems we were at the wrong dealership when it came to customer service. Also, I need to add his demeanor had changed . Yes we had a real nice trade in. That we owned more on than it was worth. He said he would look tomorrow on some other trucks and call us and email us on a truck he could make a deal on. Never received a phone call or email. So who was lying? I’ve never been treated this way by any dealership before. I’ve bought many vehicles in my life. So yes we took our business else where! We are now proud owners of a 2016 Toyota Tacoma., that we bought elsewhere. I wouldn’t recommend doing any business with this dealership! i would say this kid needs to work on his customer service skills if he plans on being a good salesman! I wasn’t impressed! More

Friendly sales staff, made sure vehicle was ready to go when promised. Very helpful with process. when promised. Very helpful with process. More

Poor experience at this dealership, they - at least Mitchell Hanson - appear to like to play the "bait and switch game." I found a Ford F-150 I was interested in and clicked the "Confirm Availability" Mitchell Hanson - appear to like to play the "bait and switch game." I found a Ford F-150 I was interested in and clicked the "Confirm Availability" button on their web site and was told via email by Mitchell whose title on the initial reply says he is a Sales Manager that the truck was available. He asked when I would like to come in and check out the truck. I replied back that I would drive up that afternoon if it was in fact on their lot and he once again confirmed that it was. I then emailed him back that I would be there later and would inform him of a time once I knew when in which he said to ask for him or Andrew when I got there. Later that day @ 1:20 PM, I emailed Mitchell back and informed him I was on my way and should be there in 75 minutes or so. It took me approximately 1.5 hours or so to get there as the weather was less than ideal. Once I arrived, I asked a greeter at the for Mitchell and was told that he would track him down. Waited about 10 minutes and no one came to talk to me. Asked another greeter for Mitchell and that person told me he would look for him. Finally, a salesperson named Luke introduced himself to me and told me that the 2020 F-150 was not on the lot and was on an overnight test drive but he could show me another truck, older but much cheaper. As I was only interested in the 2020, I choose not to look any further and let Luke know I was very upset and I wouldn't be back. In my opinion, I do not think Mitchell had the courage to even face me after I showed up and the truck was not on the lot, so he had another salesperson talk to me. Long story short, I do not recommend this dealership because I do not think they cannot be honest. Note: When I got home, I checked my email and Andrew had sent me an email @ 3:10 PM stating that the truck was not on the lot but be aware that email was sent long after I had left for the dealership and while I was on the road. Too bad for them I guess as they more than likely would have sold a truck that day. More

This is the second new vehicle we have bought from Ed Schlegel and we have been impressed by his communication and being an honorable man of his word. Thank you, JW Schlegel and we have been impressed by his communication and being an honorable man of his word. Thank you, JW More

I would highly recommend working with Baxtar ford papillon and ask for Ben Adam’s papillon and ask for Ben Adam’s More

I have been screwed over once before, so I thought I would give them another shot! I was wrong! This is a money hungry company that preys on new car buyers. And has no problem screwing over customers as would give them another shot! I was wrong! This is a money hungry company that preys on new car buyers. And has no problem screwing over customers as long as they get that dollar at the end of the day! If I were you I would take your business somewhere else! STAY AWAY FROM BAXTER More

Dealt with Broadie and the sales manager on probably 1mof the more difficult and unique situations that they had dealt with. They were not only very sensitive to the situation, but also very kind and compass the more difficult and unique situations that they had dealt with. They were not only very sensitive to the situation, but also very kind and compassionate. They made what could have easily could have been a very difficult situation simple and easy. They also wanted to double check a service issue as.the behicle.was.going pm a several.hour trip as soon as it was delivered. They checked it out and delivered the vehicle over an hour away. They were awesome and made the circumstances relevant to the situation. I would definitely recommend them! More