"I have purchased cars from dealerships in the past, but..."
I have purchased cars from dealerships in the past, but this was the easiest purchase experience. I worked with "Kaci" from "beginning to end". Kaci handled the sale and the financing. There was no time wasted haggling back & forth between salesperson to finance/manager. He didn't try to push unnecessary extras, ex. added warranties, paints sealants, & accessories.
I left Bay City GM stress free and with a brand new car!
"The staff members at this dealer are extremely..."
The staff members at this dealer are extremely unprofessional. They are rude and they lack integrity. They were so dissatisfying, I had to tow my vehicle out of there and take it to another shop. This nightmare of an experience was a waste of time, energy and money. They know not the slightest bit about customer service. The technicians who don't deal with people are better at it than the service advisers and managers combined.
"I filled in a search form on the internet stating the car..."
I filled in a search form on the internet stating the car that I wanted, a 2012 Suburban LTZ in Granite Black. Prince was prompt in calling me and verifying the details of what I wanted. Within hours he located the car I desired. I made a deposit, flew from San Diego to Oakland to verify everything and to pay for it and they had it shipped down to me. Prince was very prompt, polite and seemed genuinely interested that I got what I wanted. I highly recommend him and the dealership.