What I mean by that was the experience of buying a pre-owned Honda at Bay Ridge Honda. Specifically, I had my eye on a 2016 Honda Accord Coupe. I visited the showroom on 12/7/18 and was warmly greeted by the sales person, Anatoliy Lutsuk. We discussed the vehicle, its features, and agreed on a price. Anatoliy took the time to fully explain the entire process of purchasing the car in a way that made me feel guite comfortable. When I was ready to pickup the vehicle some days later, he again took all the time necessary to fully answer all my questions and acquaint me with my new car. Anatoliy,at all times, acted in a very knowledgable, courteous and professional manner.... It just made the whole experience of buying a car Easy...and I would highly recommend buying a car from this dealership based on my experience with Anatoliy.