Bay Ridge Subaru

great service I've been to the service dept. several times and have no complaints. Always very helpful and quick to answer any questions you have. When it comes tim I've been to the service dept. several times and have no complaints. Always very helpful and quick to answer any questions you have. When it comes time to buy a new Subaru they will be my choice. More

Best car service experience Very personal customer service, they make you feel at home, told me every detail of what is wrong and what the time to fix would be... and the best pa Very personal customer service, they make you feel at home, told me every detail of what is wrong and what the time to fix would be... and the best part they remember your name. In fact, I called back a few weeks later for something else and the service rep (Pamela knew exactly who I was and what car i drove instantly. Unfortantely I have to return to get my car serviced for something else, but I know it will be taken care of and communicated with me like it was last time. More

Excellent service, great staff. As always, the staff is top notch and the service excellent. I brought the car first thing in the morning and had it ready well before I expected. As always, the staff is top notch and the service excellent. I brought the car first thing in the morning and had it ready well before I expected. More

Poor Customer Service I came to the shop to get my seats repaired. I was told that i would get a loaner car free of charge. Days before I called the dealership to confirm I came to the shop to get my seats repaired. I was told that i would get a loaner car free of charge. Days before I called the dealership to confirm the car would be ready for pickup and they assured me it would. However when i pulled in the supervisor came running over to me telling me he smelt something. I looked at him because there was no smell on my car. He said ok maybe its another car. I then went inside and sat with a young gentleman named Mr. Otero. He told me that he was putting a diagnostic fee on the bill to check out the issue. I said there is no issue, remove, it. He said but my mgr said there was a smell, i said please remove it, i'm not here for any issues other than to have my seats/key repaired. I was also coming in to have my keys repaired which was also included under the warranty. He told me there may be a fee for the keys. I said what are you talking about the keys and the seats are under warranty. I said didnt you get the email from Subaru headquarters because you were copied on it. He asked me for the email and i provided him with it. Then i said is the loaner ready? He said what loaner? You have to pay for that. I said, "what"?? Not only did Subaru headquarters tell me it was covered but i confirmed it with your dealership the day before! He said sorry as he sat back in his chair and had me scramble to call the Subaru headquarters to clear this up. I eventually got tired of waiting on hold and just asked Mr. Otero to bring my car to the front that i was leaving! I had never been so frustrated and humiliated in my life! I cannot believe how they treat people as the headquarters representatives are so nice. A few days later i got a call from Subaru rep from headquarters and could not apologize enough for the inconvenience i had experienced. Not only would i never go back to that dealership but i will never recommend them to anyone! There customer service team needs a lot of work! I also had an incident with them previously when they told me i needed a major maintenance done which would cost me hundreds of dollars. I though this was odd and called another Subaru dealership who told me why are they having you do that maintenance when your car is only 2 years old! I dont feel comfortable ever going back here and i will also warn others about the way they treat customers. So different from the way your treated when you call Subaru headquarters. They should take pointers from them! More

Great service Pam was the best! She sat me down and ran through everything that they were going to look for and made sure I understood. She also found some things c Pam was the best! She sat me down and ran through everything that they were going to look for and made sure I understood. She also found some things covered by my warranty that I wasn’t even aware of. Sweet, knowledgeable and very helpful. Big thumbs up all around. More

Outstanding Service I have had my car serviced at Subaru Bay Ridge for greater than 10 years. I was so pleased that now my daughter now has a Subaru. I have had my car serviced at Subaru Bay Ridge for greater than 10 years. I was so pleased that now my daughter now has a Subaru. More

20,000 mile service (or there about) I was told the service would take approximately 3-4 hours (was one of the more extensive scheduled services). They had me out in 2 hours. Can't beat t I was told the service would take approximately 3-4 hours (was one of the more extensive scheduled services). They had me out in 2 hours. Can't beat that! More

Trustworthy I’ve been coming here for over ten years. I’ve always found them trustworthy. This last time I had the brakes replaced. This was after a year of mo I’ve been coming here for over ten years. I’ve always found them trustworthy. This last time I had the brakes replaced. This was after a year of monitoring them when the wear was first noticed. They could have replaced them long ago, with me none the wiser. Instead, they guided me through the monitoring until the time came to do the deed. The mechanic showed me the the parts that required replacing. My representative kept me informed about what they were doing and the time it was taking. All the repairs over the years have been completed professionally and very capably. I’ve never had to return due to a botched job or any question over the quality. I’m on my third Subaru, and thencurrent model was bought here. More

good exper6 No wait time, appointment was as scheduled. the whole building is under construction, so the waiting room is makeshift but comfortable. estimated time No wait time, appointment was as scheduled. the whole building is under construction, so the waiting room is makeshift but comfortable. estimated time was accurate. More

oil change The staff and service was excellent.. Everyone was friendly and helpful when i first drove up. The best part of this service visit was the short wait. The staff and service was excellent.. Everyone was friendly and helpful when i first drove up. The best part of this service visit was the short wait. More