Bay Ridge Volkswagen

I bought the 2012 Jetta to this dealship, (not the one I brought it from) one night because it had stalled and recieved grade A+ treatment from Mr. Nelson Morales which included follow-up calls. My car ran brought it from) one night because it had stalled and recieved grade A+ treatment from Mr. Nelson Morales which included follow-up calls. My car ran beautifully. Just before this I had gotten a card annoucing car exchange program with this dealership which I threw aside because at this point after dealing with Atlantic VW on Sunrise Hwy in LI I wanted NOTHING to do with VW sales people. Atlantic (where I bought the Jetta), made me feel violated as a single latina woman when I went to see about getting the new VW hybrid- loved the product, hated salespeople who did not want my business. Mr. Morales changed my mind, so I gave VW one more chance I was going to go to Toyota so I wouldn't have to deal with anyone in VW world. And am I glad I did! Mr. Gokhstein treated me like VW family from the moment I came in, followed by a very personable Mr Quezada. The following week 4-20-13, when I came in to sign for my new 2013 Jetta, they were the same professional, delightful people. What a concept -car dealers who keep their word and honor their product and company. I drove away in my 2013 Jetta SE without a sick feeling. Atlantic VW (LI), discrimination is an ugly word and being on the recieving end of it is even uglier.Thank you, thank you, thank you to ALL the wonderful people at Bay Ridge VW I still get (happy) misty thinking about it, Love the product, love the people there. More

I was looking to trade in my Toyota hybrid for a VW diesel. The dealership welcomed my trade - in, and made a very reasonable offer for it - good enough that I didn't even try to bargain. I was able to diesel. The dealership welcomed my trade - in, and made a very reasonable offer for it - good enough that I didn't even try to bargain. I was able to test drive a car almost identical to the one I eventually purchased. Everyone I met treated me well - no pressure, no pushy attitude. I haven't been to the service department yet - that's why I marked "N/A" for quality of work. But even now, I would gladly recommend this dealership to anyone who is considering buying a VW. More

I went to the dealership with a list of their inventory and the car I wanted as well as the TrueCar value of the car. I was willing to pay the exact price listed on TrueCar and I had agreed to the pricing and the car I wanted as well as the TrueCar value of the car. I was willing to pay the exact price listed on TrueCar and I had agreed to the pricing with a salesperson. I wanted to know what my final monthly payment would be and they wouldn't tell me. I asked what my interest rate would be on the finance of the vehicle and they told me they would tell me when i came to pick up the vehicle. I almost signed the purchase agreement but something felt very fishy so I asked to speak to the finance manager before I signed everything. The finance manager, DAVID, came over with a very bad attitude saying irrelevant stuff about federal laws how its illegal for them to tell me the finance rate. I tried to explain to him that I would need some sort of idea what my monthly payment will be before I buy the car but he kept getting louder and louder and starting yelling about how we don't trust them and we should trust the dealership on the rate. He proceeded to walk around the dealership waving his hands in the air like a monkey. So I left and went to the Coney Island VW on 2448 Coney Island avenue. They were very respectful and gave me the finance rate and monthly payment right away. I was able to purchase the vehicle within an hour and the finance manager, Conrad, and Lala, the salesperson, were very helpful in the process. They even gave me an additional VW loyalty savings of $500 which Bay ridge wasn't even willing to consider. I still cannot believe how a finance manager at a dealership can snap at customers the way he did. I would not recommend anyone going to this dealership because they are very greedy and disrespectful. I also read the previous reviews on him and it almost sounds like he would make them himself or have his salesmen or women complete reviews on the website. More

As first-time car shoppers, we were pleasantly surprised by the transparency of our business dealings at this dealership. There was no gamesmanship and we left with a beautiful new car and a satisfying sho by the transparency of our business dealings at this dealership. There was no gamesmanship and we left with a beautiful new car and a satisfying shopping experience. We leased our car from Zee Kolari, who worked with us on two different visits and patiently talked us through our different options without trying to up-sell. She was unavailable on the day of pick-up, so Jorge Quezada stepped in and was similarly helpful and pleasant to deal with. David Gokhshtein talked us through the fine print on the paperwork and offered valuable advice, without being pushy. Overall, we were very pleased with our experience. More

We purchased a 2013 Passat TDI which is an amazing car from Bay Ridge VW. Kimani worked very hard to find our car in the dark silver color we wanted (which was tough because they're limited production), from Bay Ridge VW. Kimani worked very hard to find our car in the dark silver color we wanted (which was tough because they're limited production), and his salesman Kevin's product knowledge helped us learn about this car in the first place. Jorge did a great job showing us how to use the media features. They honored the employee price from the place I work, and David sold us a tire protection plan at a fair price which gave us peace of mind, especially when we went over a monster pothole on the LIE later that week. Taken together, this really makes Bay Ridge VW stand out from other dealers in the area. More

I went in to this dealership to trade in a Hyundai leased Sonata. I purchased a 2013 Jetta. Given the fact that contacting Hyundai's customer service was extremely difficult and trying, Kimani dealt with H Sonata. I purchased a 2013 Jetta. Given the fact that contacting Hyundai's customer service was extremely difficult and trying, Kimani dealt with Hyundai firsthand and took care of everything from there -- from the buyout to actually transferring my plates, registration, etc. David and I worked out a great deal where my vehicle is covered for 7 years. I test drove my Jetta with Andrew and he is extremely knowledgeable about the car and answered all of my questions. After purchasing my vehicle, I received follow-up calls regarding my feelings about the purchase. Overall, I would definitely recommend this dealership. More

fantastic service worked with us for what we wanted and never felt pressured into a sale. Love working with this sales person. Looking forward to buying another vehicle never felt pressured into a sale. Love working with this sales person. Looking forward to buying another vehicle More

EXCELLENT FOR SERVICE!!!!! EXCELLENT FOR PERSONAL EXCELLENT FOR SERVICE!!!!! EXCELLENT FOR PERSONAL ATTENTION TO CUSTOMERS!!!!! EXCELLENT FOR RESPECT TO CUSTOMERS!!!!! EXCELLENT FOR PROFESSIONAL TE EXCELLENT FOR SERVICE!!!!! EXCELLENT FOR PERSONAL ATTENTION TO CUSTOMERS!!!!! EXCELLENT FOR RESPECT TO CUSTOMERS!!!!! EXCELLENT FOR PROFESSIONAL TEAM!!!!! EVERY STAFF MEMBER WAS VERY RESPECTFUL AND PROVIDED YOU WITH ALL THE INFORMATION YOU NEED. FROM THE SECOND WE WALKED IN TO THE SECOND WE BOUGHT THE CAR WE HAVE BEEN TREATED WITH A LOT OF RESPECT. GREAT GREAT TEAM !!!!! KEEP THE GOOD WORK . FOR SURE WE WILL COME TO WORK TOGETHER AGAIN IN THE FUTURE . More

very motivated group, the atmosthere was more like a family than a sales room.I have been a consumer of VW's for the past 30years, this is the first time dealing with this dealership,I must say the expe family than a sales room.I have been a consumer of VW's for the past 30years, this is the first time dealing with this dealership,I must say the experience was great! came in to lease walked out with a purchase; good job new family. More

He did everything he could to help me get the deal that I want, which was at the end of the promotion. He made everything clear for me to prepare for lease application. And also good advice for me to have mo want, which was at the end of the promotion. He made everything clear for me to prepare for lease application. And also good advice for me to have more choices in the future when lease ends. He was friendly and very comfortable to talk with. More