Bayird Dodge Chrysler Jeep Ram of Paragould - Service Center

Told me false information to sway my decision to use this dealership. I buy a lot of vehicles for my business and personally from this dealership in another town. I have always been treated like my busi dealership. I buy a lot of vehicles for my business and personally from this dealership in another town. I have always been treated like my business mattered. My normal dealership service manager told me that they were behind and could not get my truck scheduled for repair until April 8th. My company could not be with out this truck for any time in April. April is the most important time of year for a farmer....planting time. So, I called Paragould and they informed me that "We have a full team of technicians" and "your truck will not leave the technicians bay until it is completed" and "it only calls for 14 hrs of labor to do the job' and "all parts are available." This led me to decide to use this dealership. So, I had my truck towed from the Blytheville dealer to the Paragould dealer. AT MY COST! Just to be told every story in the book. I have telematics on all of my vehicles, So I know when it moves, I know when the key is turned on, I know when the hood is open. I watched and called every Tuesday to ask the status of the repair. Just to be told a new excuse every week. So, instead of getting my truck the first week of April, I received my truck May 13th. It would have been faster and cheaper to leave it at the other dealer. I just wish that I was told truthful information, and I could have been better prepared and made other arrangements. More

Everyone was nice and polite, and my van was given an oil change and tire rotation change and tire rotation More

Staff was nice and easy to talk to and the service was quick and I was on my way quick and I was on my way More

They was real nice and kept me updated on my truck and took the time out to bring my truck to me when they got done with it took the time out to bring my truck to me when they got done with it More

Very fast and very communicative. Got me in real quick . The only complaint I may have is that I didn’t receive any paperwork on the work that been done . Got me in real quick . The only complaint I may have is that I didn’t receive any paperwork on the work that been done . More

Good service; missed our 9:30 am spot but they worked us in, which was awesome. in, which was awesome. More

The tire technician seemed new or not trained enough to follow instructions. The assistant service manager (Vernon Higgins) stepped up and got the problems I had solved and job finished right! follow instructions. The assistant service manager (Vernon Higgins) stepped up and got the problems I had solved and job finished right! More

Good place to take your car. Got my new car here and i love it Got my new car here and i love it More

Any other time I’ve had a vehicle in for service I would give 5 stars. Service department had my vehicle for 5 weeks and I was only contacted twice. I trust the technician, but feel that I should have been give 5 stars. Service department had my vehicle for 5 weeks and I was only contacted twice. I trust the technician, but feel that I should have been better informed about what was going on. If I were real upset I would have complained to management. Communication is important, especially having my vehicle for 5weeks. I feel you should work on this to continue to have an excellent service department More

Always professional and friendly. Never had a bad experience in sales or service. This is my go to dealership! Never had a bad experience in sales or service. This is my go to dealership! More