Baytown Hyundai

Sales is good but the service department is the worst. This is the first time I bought a hyundai and the last. It was a new car but can not get them to fix the issues. They try to charge me for a warranty This is the first time I bought a hyundai and the last. It was a new car but can not get them to fix the issues. They try to charge me for a warranty item said it was not covered it was the seat belt not working. More

Not very honest. They only care about the sale of the vehicle not about taking care of the customer. They only care about the sale of the vehicle not about taking care of the customer. More

For the first time in over a dozen new car purchases, Baytown actually changed the terms of my deal two weeks *after* the deal was closed and the car delivered. Everything proceeding that was perfect, t Baytown actually changed the terms of my deal two weeks *after* the deal was closed and the car delivered. Everything proceeding that was perfect, they were easy to work with, and the initial delivery was good. But revising a deal after delivery is the biggest sin that can occur in purchasing a car and after that nothing else matters. Caveat Emptor. More

Jacob Middleton at Baytown Hyundai is kind, honest, and a true gentleman. I could have saved myself hours of online searching if I’d just called him first. After my daughter totaled her car, he found us exac true gentleman. I could have saved myself hours of online searching if I’d just called him first. After my daughter totaled her car, he found us exactly what we were looking for: a compact sedan in summer 2022, otherwise known as a needle in a haystack. And Baytown Hyundai is pricing them competitively; not taking advantage of its customers in this sellers market. If you want someone who will find the car you want and treat you with kindness and respect, please call Jacob Middleton at (832) 790-3450. This is my twelfth car purchase. Most have been BMWs. Purchasing a car from him was exactly the same - seamless with no sales pressure - simply an easy business transaction and now a new friend. More

Baytown Hyundai sold us a 2022 Kona at no market adjustment. To be clear, they agreed to sell it to us at the sticker price, plus TTL. I just wanted to start there. I called a lot of dealerships adjustment. To be clear, they agreed to sell it to us at the sticker price, plus TTL. I just wanted to start there. I called a lot of dealerships, from Tennessee to California. I found 3 that offered to sell at MSRP. Baytown Hyundai sent us a signed (by manager) quote, and we drove down and picked up the brand new Kona SEL. I have to give Kudos to Adrian, Mike, Jeff, and Jarryd. I had purchased 8 new cars over the last 30 years from a dealership family near Weatherford (Hudson Oaks). They "appreciated" me so much, that they wanted a $2850 "market adjustment". When I asked why, they said, and I quote, "Because we can.". Another dealership near Denton was quite proud of their $3000 market adjustment. Baytown Hyundai did not treat us that way. Adrian was really perfect. He had the car waiting for us when we arrived. So much was done over text and phone prior to us driving to them. Our vehicle had came off the truck the day before. We were in and out very quickly, and back on our drive back home. The car is gorgeous, and we are super pleased. Also, there was no pressure tactics at financing. I would highly recommend Baytown Hyundai, and I'd drive halfway across the state again to buy a car from them. More

Baytown Hyundai is THE BEST in car buying experience. Let's face it, in todays market, it's not the best time to buy a car! I put a question in online and KIMBERLY answered me right away! I asked for a Let's face it, in todays market, it's not the best time to buy a car! I put a question in online and KIMBERLY answered me right away! I asked for a quote on a car and in 4 minutes I had it. I went to several other dealerships and got quotes $14K over MSRP (that is not a typo) and long wait times. This is a no hassle car buying experience! Kimberly was knowledgeable, quick, responsive and down to earth (refreshing). The car was perfectly presented, she went through all the bells and whistles until she knew I was comfortable. I don't leave reviews-this was really a super easy experience. Ask for Kimberly, she will do you right!! More

They did just what they said they would do no bait and switch no dealer ad on or surprises in and out in about 1 1/2 hours from test drive to heading home in my new ride ask for Adrain great guy to work w switch no dealer ad on or surprises in and out in about 1 1/2 hours from test drive to heading home in my new ride ask for Adrain great guy to work with. Thanks More

The service department are always friendly and always deliver what they promise on time. The GM runs a tight operation with a smile. deliver what they promise on time. The GM runs a tight operation with a smile. More

I have to say I'm rather disappointed. Just finished driving back from Austin with our family and our 2019 Hyundai Ioniq (that is still under warranty) got a check engine light, tried to m Just finished driving back from Austin with our family and our 2019 Hyundai Ioniq (that is still under warranty) got a check engine light, tried to make an appointment here online only to see that there are no appointments for 2-3 weeks. I tried to call the service department and was on hold for 15+ minutes until I just gave up and reached out to another dealership instead. More