Bayway Chevrolet

no appt, no problem Came into dealership needing an oil change but didn't have much time to waste. Talked to service advisor John Paterson and he could tell i was in a h Came into dealership needing an oil change but didn't have much time to waste. Talked to service advisor John Paterson and he could tell i was in a hurry. He was able to fit me in and it was done within no time. Definitely will be back again. More

Amazing Service I took mu truck in for an oil change and the service was phenomenal. Thanks to the serviced team and their prompt service, and for making my autistic I took mu truck in for an oil change and the service was phenomenal. Thanks to the serviced team and their prompt service, and for making my autistic daughter feel special about her exciting trip to the dealer. More

Awesome staff Awesome service and staff they Allways go above and beyond the call too help in anyway possible .I've purchased a car and truck also as result.thank u Awesome service and staff they Allways go above and beyond the call too help in anyway possible .I've purchased a car and truck also as result.thank u everyone I check on here has been awesome. More

Vet lover Brenda Sullivan did amazing work getting me into my new Vet!!! Make sure to ask for her when buying your next car! This is the third vehicle I've gott Brenda Sullivan did amazing work getting me into my new Vet!!! Make sure to ask for her when buying your next car! This is the third vehicle I've gotten from Strickland and won't go anywhere else! More

Excellent Service Brought my Silverado in for routine service and as always Eric Sullivan was a huge help somebody give this man a raise! He went above and beyond to he Brought my Silverado in for routine service and as always Eric Sullivan was a huge help somebody give this man a raise! He went above and beyond to help when others wouldn't even talk to me. More

Fast service with awesome people I came unsatisfied with my car and Brenda helped me trade it in for a new one. She was great, fast, friendly, and i left with a car i was satisfied wi I came unsatisfied with my car and Brenda helped me trade it in for a new one. She was great, fast, friendly, and i left with a car i was satisfied with. More

Easy Vehicle Purchase I recently purchased a 2015 Chevy Tahoe from Alex at Strickland Chevrolet and had a very positive experience. Alex and Finance offered me what I wante I recently purchased a 2015 Chevy Tahoe from Alex at Strickland Chevrolet and had a very positive experience. Alex and Finance offered me what I wanted for my trade in sight unseen and were able to get my payments in a range I was comfortable with. I would recommend Alex and Strickland Chevrolet and will use them again in the future. More

Great Service!! The team at Strickland Chevrolet our profession are professional. Brought my car in and they were courteous and very knowledgeable. I would highly The team at Strickland Chevrolet our profession are professional. Brought my car in and they were courteous and very knowledgeable. I would highly recommend them. Service was completed in a timely matter More

Great Service I continue to have my vehicle serviced at Strickland because I can always depend on John to take good care of me. My annual service was taken care of I continue to have my vehicle serviced at Strickland because I can always depend on John to take good care of me. My annual service was taken care of in a little over two hours. Thanks again John for great service!! More

Former very satisfied customer! I just returned home and do not normally turn to the internet to voice unsatisfactory service, but here I am. Our family (more than one family) moved I just returned home and do not normally turn to the internet to voice unsatisfactory service, but here I am. Our family (more than one family) moved to Pearland just over two years ago and at that time I was in need of service on my 2009 Suburban. Prior to moving to Pearland I was taking my Chevrolet to the local Ford dealership due to bad customer service in that town, So to say my expectations were low of how this service would be at Strickland, To my surprise, I was floored at the high level of wonderful customer service I received from Paul in the service department. I of course shared this with family and friends (of whom have bought vehicles there). I continued over the past two years to take my vehicle to Paul and he always came through with superior customer service. TODAY for some reason I did not work with Paul, even though I had an appointment with him. A gentlemen greeted me at my car and I advised I had an appointment, he seemed baffled, and said "you do?" I explained that I was advised to be there at 7am for my oil change and state inspection and when they are done the technician will be in at 8am to look at my additional issues (that I have been in for in the past). So I did exactly that. We walked inside to the computers and this gentlemen announces that I had an appointment as if in question. Someone else stated she is in under Eric, whom I never spoke to. The gentlemen continued putting my information in and asked if I was waiting. I said yes. He proceeded to inform me, "you know you will be here all day?" I said no I had not been advised of that. Due to the fact I could not be there all day or without my vehicle all day, I said I would have to reschedule the additional issues another day. This gentlemen was not the friendliest of customer service personnel. I proceeded to the waiting room. After reflecting back on this gentlemen's reaction to my additional issues he left the impression that these issues were of concern even though I had explained to him that I had it in previously and was reassured that it was nothing, I returned to the gentlemen's desk and asked if they had a rental car that I could use I could keep my appointment and get this checked out. He asked me if I had purchased my car there. I had not. He told me in a matter of factly way that since I didn't buy the car there I could not get a rental car. This was a surprise to me since I had several rental cars from there in the past, and I explained that to him. Once again, matter of factly, he told me that since I did not buy my car there I could not receive a rental car. He said the owner had changed that policy. So I explained that was one of the main reasons I had been so pleased with Strickland and came there for service, He did not seem to care, I told him I understand he did not set the policies, but that was very disappointing to hear. First, I just moved to Pearland two years ago and I bought my car in Maryland 2010. I thought Strickland Chevrolet was MY NEIGHBORHOOD DEALERSHIP. That I would receive the same customer service as any other Chevrolet vehicle owner, guess not!!! I did not know in 2010 when I bought my car that I would live in Pearland many years later. I returned to the waiting room, made a phone call with another competitor to see my vehicle and they advised up front that they would need my vehicle for the majority of the day, but not worry they could place me in a loaner car for the day so I could be on my way! I didn't even have to ask. Appointment with competitor was booked while I sat there in Strickland's waiting room!!! Unfortunately, I won't be going back to Strickland not because I was told no, but due to the NEW POLICY that since I did not purchase my Chevrolet there I will be receiving the same benefits as other customers. And YES, I called my family and friends to let them know that the customer service this morning was not good! They referred me to the competitor! To the owner.....bad policy!!!! More