I purchased a brand-new 2018 XC90 Momentum T6 AWD from Bayway Volvo. The salesperson was Bruce Hall. Though the purchase price was good, the post-sales customer care was not. Six months into the ownership, my XC90 leaked all of its A/C Freon. The car was mostly stored in garage and not driven a lot (only 250 miles after 6 months). I took the car to another Volvo dealer that is closer to us for service. After a week of tracing and dismantling of most internal parts (dash, seats, trims, carpet, center console, etc.) they found the culprit: It was a leaky HVAC evaporator.
For this issue to happen in a technically brand-new Volvo XC90 is a major disappointment. To see the parts thrown around in the car, oil stains on the Blond leather seats, and scuffs on door scuff plates, trims, dash, pillars is a heartache. I knew that I would never want to take back this car, even if it was fixed. Once you have taken apart the dash and most everything else inside the car, they can never be put back in the same factory condition. So I contacted Volvo Customer Care and requested a new replacement and/or corporate buyback. I then contacted Bruce asking him if there was anything he could do to help facilitate a buyback or a new replacement. He simply responded that I was doing the right thing by escalating this issue to Volvo Customer Care and shrugged off. I have not heard back from him and that was a month ago.
I would not buy another car from Bayway Volvo or Bruce Hall.