Beach Ford

Made an appointment for service, they promised it by 1230, at that time I made arrangements to get there and it had not even been started. Had to arrange a ride back to work and back to dealer later. Go 1230, at that time I made arrangements to get there and it had not even been started. Had to arrange a ride back to work and back to dealer later. Got an email following saying I missed my appointment. They did order a part, set up another appointment, my vehicle's problem disappeared and I called to ask advisor's advice, fix it, wait, they did not return call and I canceled the appointment to free up a spot for them. Advisor texted me in the evening telling me I missed my appointment and I told her I called, requested a call back for advice. She was to talk with tech in the morning but no call back. And 3 days later got another missed appointment notice. Highly disappointed in this dealership. More

Beach Ford will simply waste your time. Twice I have been to this dealership, with appointments, to test drive a truck. Both times it was unavailable (inspection / maintenance) and the rep assured me t been to this dealership, with appointments, to test drive a truck. Both times it was unavailable (inspection / maintenance) and the rep assured me they would follow up with when I could come back for a drive. Even my follow-ups were told they would get back to me. Never did. Twice I went to the dealership checkbook in hand, not again with the lack of respect they show for my time. More

We went to Beach Ford last Saturday to look at a used car. The car was a 2002 Toyota Highlander with one owner. It was a clean car for almost being twenty years old. The salesman was great, probably too car. The car was a 2002 Toyota Highlander with one owner. It was a clean car for almost being twenty years old. The salesman was great, probably too great, because he did advise us it was sold as is. But then he turned around and told us that if anything came up or went wrong with the vehicle within the first week or two that they would make things right. Well, we made a mistake and took him for his word. We bought the car that afternoon and drive it home. They very next day we went for a drive and the check engine light came on. I immediately contacted him and was told to bring it up and they would put it on the computer. Which we did. He comes back and explains it’s some kind of a small leak and if the light doesn’t go off within a day or two to contact him back and he would see how the manager wants to handle it and that they would probably have it sent to a Toyota service center for repair. Well one day went by with no change and I sent him a message with no answer. Day two came and I messaged him again. This time he finally answers that his manager said it was just a small leak that won’t affect anything and they aren’t going to fix it. This is not what we were originally told to get the sale. I contacted back to have the manager call me to with no luck so far. If we didn’t buy this vehicle and someone else came in the next day the light would’ve been on and they would’ve been forced to fix it. After originally buying the car I would’ve highly recommended them but afterwards and the way we were lied to I would strongly never ever recommend Beach Ford! More

Terrible service experience twice yesterday they claimed that I did not have an appointment no one greets you or instructs you Waited 2 and a half hours for inspection the car was ready in the bay I had to that I did not have an appointment no one greets you or instructs you Waited 2 and a half hours for inspection the car was ready in the bay I had to ask the guy gave me a receipt my car was blocked in with the plastic and trash in the car I dumped it out in the port No customer service the team did not communicate with each other when I checked in with the person that signed me in she said check with Gary I can’t remember everyone I spoke with today. Gary had no idea who I was or the model of the car; this is not Gary’s fault but he did not make the situation better. We have had the car a year I wish we had bought it at another dealership as we are now forced to deal with Beach Ford service More

I brought my 2015 Fusion in for the door latch spring recall and to have my Ecoboost checked out. The check-in was great and the service was completed in a timely manner. My Ecoboost is working properl recall and to have my Ecoboost checked out. The check-in was great and the service was completed in a timely manner. My Ecoboost is working properly again. However, when I arrived to pick my car up, I was told it would be "right up." After 15 minutes, I contact the service representative again and he said he would go check on it. It was over 30 minutes before they finally brought my car up. More

The Service Center has always given topnotch service which is why my '99 Expedition is still on the road. I am also the original owner. which is why my '99 Expedition is still on the road. I am also the original owner. More

I am so grateful and happy that I came to beach Ford. They exceeded my expectations. Montel was an awesome person to work with And he got me into exactly what I wanted and needed. He didn’t sugar coat an They exceeded my expectations. Montel was an awesome person to work with And he got me into exactly what I wanted and needed. He didn’t sugar coat and made sure I was getting the best deal for my trade. Thanks Beach Ford and Montel for the outstanding customer service! More

Made an appointment for state inspection, oil change, tire rotation. No problem whatsoever with the appointment process, the work, the service advisor, or the price. My only issue is why it takes 2 ho tire rotation. No problem whatsoever with the appointment process, the work, the service advisor, or the price. My only issue is why it takes 2 hours to perform those services. If it took an hour I would give 5 stars. More

Completed 2 mandatory Ford manufacturer recalls (brake master cylinder and B pillar insulation) on my Ford F-150 Platinum with 3.6L Ecoboost engine with no issues. master cylinder and B pillar insulation) on my Ford F-150 Platinum with 3.6L Ecoboost engine with no issues. More

On January 7, 2021 my husband, 21 year old son and I came to look at a used truck on your lot. We scheduled an appointment with Mr. Mark Whitmore. Upon arrival, Mr. Whitmore met us at the door and welcomed u to look at a used truck on your lot. We scheduled an appointment with Mr. Mark Whitmore. Upon arrival, Mr. Whitmore met us at the door and welcomed us into your dealership. We then took the truck for a drive, asked for the inspection records and proceeded to be escorted to Mr. Whitmore’s desk to discuss the possibility of our son purchasing this truck. After identifying this truck would be for our son, Mr. Mark spoke directly to our son Evan, with great respect. We had told Evan that he was to do the talking. This was his first vehicle purchase. Although he had been present with my husband and I before while purchasing a vehicle he had never conducted the conversation on his own. We told him, if he wanted the truck, he needed to do the talking. Evan was paying for it so we were just there for support. I can’t tell you how wonderful Mr. Mark was with Evan. As I said, he spoke directly to him, with respect, encouraged him all the way through the process and congratulated him afterwards. While, he could have played hard ball and possibly had Evan pay a $100 more, it was clear that he actually cared about Evan and teaching him the process. We are forever grateful for the way Mr. Whitmore treated our family that day and have continued to share with others. In this day and age, it’s hard to find folks that value people and the opportunity to build a relationship. Mr. Whitmore did just that. We will continue to sing the praises of our experience at Beach Ford and are grateful Mr. Whitmore made it not only a pleasant but learning experience for our son, one he will never forget. More