Beach Ford

Beach Ford are an absolute disgrace and a sorry excuse for a dealership. I've been waiting 10months for seat coverI bought a2020 Ford escape it needs two headlights replaced for stains on the in excuse for a dealership. I've been waiting 10months for seat coverI bought a2020 Ford escape it needs two headlights replaced for stains on the inside of the lenses needs the two rear lights replaced they are holding condensation two recalls need molding and rubbers onthe front doors replaced. Theres a noise coming from my rear breaks like a French horn that they told me was normal.I brought me car back twice to have these issues addressed on both occasions they gave me my car back with nothing fixed I spoke to the general manager of sales 6 weeks ago I ve called him twice and he not heard back getting ready to contact my lawyer More

I met Darryl Padgett(honest helpful looks like Ed Norton) on New Years Eve just to LOOK! Darryl gets five stars because I did BUY! on New Years Eve just to LOOK! Darryl gets five stars because I did BUY! More

I just stopped by this dealership to look for a new car. Walked all around the lot no salesman came to talk to us. went into the showroom and the salespeople ignored us. walked around the back lot and th Walked all around the lot no salesman came to talk to us. went into the showroom and the salespeople ignored us. walked around the back lot and then the front lot still no one would talk to us. well on to the next dealership. More

I have had the worst experience to date with Beach Ford. Early Nov 2020 we sold them our Toyota Tacoma which was a lease that was to expire on Jan 1. it is now January 4th, we still haven't received the $40 Early Nov 2020 we sold them our Toyota Tacoma which was a lease that was to expire on Jan 1. it is now January 4th, we still haven't received the $400 dollars we made off of the sale, Toyota is now contacting me saying I'm past my lease. Numerous emails/phone calls/messages to the salesperson Sasha then to the Manager Chris, neither one of them answer emails or phone calls. When finally I got Chris to respond to me, they told me that I still needed to fill out a title release form before Toyota would release them the title. He told us this Dec 28th after they have had our vehicle since early November. Neither Sasha or Chris know what they are doing. As the customer I'm looking to them to know this process as it is our first time doing this kind of transaction. Neither of them know, and had no sense of customer service to find out the correct answers. They chose to blow us off over and over since they had our vehicle already. Can you imagine if I made them wait for months for the payment of a new vehicle...wouldn't work that way right? The last communication with the so called manager was that he was snail mailing me the document to sign that they need to finally get the tittle released from Toyota and for my troubles he thew in a free oil change! LOL No thanks! How bout you send us the $400 you owe us and do your job. I have explained to him that we will never purchase from Beach Ford and in his last communication to me he admitted that he wouldn't be happy with this kind of treatment! LOL Gee Thanks....So here I am, NO TRUCK, NO PAYMENT, NO TITLE, NOTHING.....almost 2 months after they took my truck. More

Terrible service . I blew the motor on my mustang and went to them to get a new one installed . The lady helping me never kept me updated I always had to call 2-3 times in order to get a call or text bac went to them to get a new one installed . The lady helping me never kept me updated I always had to call 2-3 times in order to get a call or text back . It was suppose to take 4-5 days to fix they took 3 weeks. The techs broke some other things and it took forever for them to get the parts so I was car less for almost a month I tried to get a discount or some sort of compensation or discount but nope nothing I couldn’t even get a call back from the manager. When I went up there turns out my car was already “done” and no one let her “know”. More

When you take a vehicle to a Ford service department you expect ford quality work and geniune ford parts. Beach Ford admitted to putting "junk parts" in my truck when sent there for a repair. Those were t expect ford quality work and geniune ford parts. Beach Ford admitted to putting "junk parts" in my truck when sent there for a repair. Those were their managers words. I couldn't believe it!! Buyer beware!!! Not getting what you pay for!! More

I have bought two separate trucks from beach ford. Both times the sales team crushed it. The service on the other hand has been an absolute nightmare. Every time I brought my truck in for recall issues or times the sales team crushed it. The service on the other hand has been an absolute nightmare. Every time I brought my truck in for recall issues or drivetrain issues which where later covered under warranty, I received nothing but pushback,poor communication, and attitudes. This is not the experience I would prefer when buying 70,000$ vehicles. no rental was provided even though Ford compensates the rental during warranty work. Everytime they said they where out of rentals, even though I scheduled my service. More often than not they tried to dismiss my complaints saying they could not replicate. After several trips and lots of time, ford replaced the IWE 4x4 Hubs for the 4th time and found the entire front differential to be bad. My sole reason for writing this review is to help you not go through the frustration I have been through. Find another dealership that stands behind there product and cares about your business. More

Issue resolved I had service on my 2013 Expedition done. They changed the oil and replaced the belt. The experience on the day of the service was not good. They w I had service on my 2013 Expedition done. They changed the oil and replaced the belt. The experience on the day of the service was not good. They were not wearing face mask and ended up over charging me. They called me a few days later and made it all right. This is good service. More

Quick service on oil change and inspection Scheduled appointment for a wait because I couldn't drop off. Was told it might be a two hour wait, but asked Gary if it could be any faster and he sa Scheduled appointment for a wait because I couldn't drop off. Was told it might be a two hour wait, but asked Gary if it could be any faster and he said inspections are the cause but would try to push it. He surprised me less than an hour later with it ready. More

Oil Change, inspection and check for noise in front end Becky was very helpful and service, inspection was prompt. Mechanic was unable to determine the cause of the noise which is very pronounced. Will take Becky was very helpful and service, inspection was prompt. Mechanic was unable to determine the cause of the noise which is very pronounced. Will take the truck elsewhere for another opinion. More