Beaty Chevrolet

100% unqualified diagnose and service Brought my truck in and their diagnose was $7,300 and a new engine when it was really just a stuck exhaust valve . They had the truck all day to figur Brought my truck in and their diagnose was $7,300 and a new engine when it was really just a stuck exhaust valve . They had the truck all day to figure out a diagnose that takes an hour . More

Deceitful and unscrupulous Prior to 2018 I had not experienced problems with this service department. Earlier this year, when in for an oil change, a technician approached me in Prior to 2018 I had not experienced problems with this service department. Earlier this year, when in for an oil change, a technician approached me in the waiting area holding a dirty air filter and cabin filter which he reported were from my vehicle. I declined to have them replaced. Minutes later, my car was "ready". In is necessary to remove the contents of the glove box as well as the door in order to access the cabin filter. Nothing was disturbed in my glove box and sufficient time had not passed for a technician to replace these filters causing me to believe that the filters did NOT come from my vehicle and this action was a ploy to increase services and charges to my bill. Yesterday, I arrived at my scheduled appointment time for another oil change. The default service on the order included tire rotation ($49.95). I stated that I only wanted an oil change (no tire rotation) which was advertised on the board at $42.95. One and a half hours later, I saw that my vehicle was parked outside. I mentioned that normally, a technician comes to the waiting areas to notify the customer when the vehicle is ready. She said that she had called my name in the waiting area and also on the overhead speaker. I had been wearing a headset during my wait to watch videos. These were clearly visible. I asked her how long ago she had called my name and she replied "15 minutes ago". She gave me the bill which exceeded $51.00. Upon review I noticed that I had been charged a separate fee for the oil filter. I asked for an explantation from the service technician who had checked me in but did not find his answer to satisfactorily explain the discrepancy between the posted price and my bill. I thanked him and stated that I "would not be returning". At that point he quickly offered to remove the charge and a credit was issued. Attached to my bill was a "Multi-point Inspection" which identified no problems with my battery or coolant. I was aware that my 2012 vehicle had the original battery and had observed a volcanic mound of corrosion around the terminal. The "inspection report" indicated the battery was fine. The report also indicated no problems with coolant, which upon inspection was empty. To summarize the reasons I will not return and do not recommend this service department: - deceitful practice of showing dirty filters that did not come from customer's car - misrepresentation of charges - inaccuracies in "inspection report" - inefficient service (1.25 hours for oil change) - lack of reasonable effort to notify customer that vehicle was ready More

Awful service Took my truck in to have them check out my torque converter that was locking up on me. Still under warranty. They said they couldn’t do anything bec Took my truck in to have them check out my torque converter that was locking up on me. Still under warranty. They said they couldn’t do anything because there weren’t any codes coming up. I’m sorry, but when the vehicle behaves seriously abnormal at the service center it should be looked at. More

Will not negotiate Waste of time trying to deal with this dealership on a used vehicle. WILL NOT come down off their sticker price after 2 different attempts on 2 separa Waste of time trying to deal with this dealership on a used vehicle. WILL NOT come down off their sticker price after 2 different attempts on 2 separate vehicles. More

Very Friendly easy going, The customer service is above and beyond. Thank you guys for a very pleasant car buying experience, from the minute we pulled on to the lot untill we pulled off in our new vehicle and beyond. Thank you guys for a very pleasant car buying experience, from the minute we pulled on to the lot untill we pulled off in our new vehicle. Count on us returning as repeat customers. Keep up the great work....GOD BLESS......BILL & KIM FOSTER More