Beau Townsend Ford

I came not to buy but to look. Didn't want to purchase until summer but after test driving a used loaded focus I fell in love. My husband and I do not have a history of enjoyable car shopping to purchase until summer but after test driving a used loaded focus I fell in love. My husband and I do not have a history of enjoyable car shopping togetherness. He was trying to be good and stay out of it. We should have communicated better. We both thought that we were getting 1,000 dollars for our trade in and so when we found out we were only given 500 he got pretty upset. If he had insisted on looking at the paperwork we wouldn't have gotten as far into the deal as we had when we found out. But he was being good and backing off. The day before we signed paperwork he repeatedly asked for an appraisal but I was focused on the article of my affection The CAR! I think if someone other then the salesman is going to appraise the trade in it would be better to have known that up front and perhaps the salesman would be better off to not estimate. The salesman has insisted on sending us a check for the additional 500 dollars, this is very generous but not necessary, it is as much my fault for getting so caught up in the car that I ignored the numbers. We are extremely pleased with our purchase and very happy with the efficiency and friendliness of your staff. I went back to look at the service area and customer area before I signed and I liked what I saw there too. Am looking forward to bringing my little focus in for service. More

Tim was very nice and had a lot of information for us about the truck. Very nice guy to work with. We love the truck!!!!! about the truck. Very nice guy to work with. We love the truck!!!!! More

Paul was great, work done on vehicle during/after purchase was not the best. Lot tech was supposed to detail vehicle, found lots of areas missed upon inspection on the inside of vehicle i.e. food par purchase was not the best. Lot tech was supposed to detail vehicle, found lots of areas missed upon inspection on the inside of vehicle i.e. food particles on console, steering column etc... wax job is pathetic. We washed the car today and it the water stood on it like it had never been waxed. it was not a professional detailing whatsoever and does not reflect well on Beau Townsend. More

This is my sixth vehicle I have purchased from Beau Townsend. It's always been great working with them. Jamie Spencer is the best around!! Townsend. It's always been great working with them. Jamie Spencer is the best around!! More

Sales staff were very helpful and accommodating. I arrived late one evening from out of town and was shown the available stock for the model i was interested in after hours. Sales process was smooth a arrived late one evening from out of town and was shown the available stock for the model i was interested in after hours. Sales process was smooth and efficient. More

Drove into the parking lot and parked in front of the New Car Sales Building. Joe Petty met me at the front of my car with a friendly demeanor and asked what he could help me with today. I stated I was the Car Sales Building. Joe Petty met me at the front of my car with a friendly demeanor and asked what he could help me with today. I stated I was there for the current leasing special on the Ford Escape. Joe admitted that he was not familiar with that special but invited me inside to his desk and we would "check it out". He quickly found the Special Offer that I had inquired about and cautioned me that while the vechicle was zero money down as advertised, the advertised monthly price did not include tax, title and such. This turned out to be the key to Joe's personality and salemenship. At every point of the transaction, I felt like Joe was 'pulling for me' to get what I wanted in a sincere way. However he came across that he also understood there could be minor disappointments along the way and was looking to mitigate any problems that might arise during the course of the deal at Beau Townsend. Joe might not of known about the current special that I was inquiring about but Joe was well versed in the options and highlights of the Escape. Joe was very thorough, without having to be asked, to display ALL the features of the Ford Escape. No hyperbole, Joe knew the vechicle so well, I would of thought he helped design it. My wife and I have been together over seventeen years, in that time we have purchased seven different vechicles between the two of us. Two of those seven vechicles were purchased/leased at Beau Townsend and BOTH trasactions were smooth, easy, and leaving both my wife and I feeling very positive about the dealership. We will not be going to other dealerships ever again. More

The personnel were honest, friendly, and respectful. They gave us options and put us in the vehicle of our choice. Even though we were uncertain about getting the credit needed to purchase the vehicle They gave us options and put us in the vehicle of our choice. Even though we were uncertain about getting the credit needed to purchase the vehicle, they made us comfortable and ensured us all would work out fine. We were given the option how much we wanted to put down on the vehicle without being pressured to put more money down. Overall we were able to make our own decisions without feeling pressured. This is our second car purchased from Beau Townsend Ford. More

It was a very pleasant experience. My family will definitely buy from here again. Thank you so much For everything. Very happy with our purchase definitely buy from here again. Thank you so much For everything. Very happy with our purchase More

Friendly, courteous staff that worked hard to get us a vehicle we could afford. Everyone went out of their way to be courteous and to be as quick as possible. We are still waiting for part of the roof r vehicle we could afford. Everyone went out of their way to be courteous and to be as quick as possible. We are still waiting for part of the roof rack that was missing that needs a replacement part and the second set of keys that weren't with the vehicle. More

Arash was extremely helpful and was able to get me approved which made my time at the dealership minimal. He was very helpful with sync the hone to the car and going over all aspects of the car approved which made my time at the dealership minimal. He was very helpful with sync the hone to the car and going over all aspects of the car More