Beau Townsend Ford - Service Center

Took my 2020 F250 into Service Department for a windshield washer fluid leak coming from the camera in the front grill. I explained the problem, including the exact location of the leak and referen windshield washer fluid leak coming from the camera in the front grill. I explained the problem, including the exact location of the leak and referenced the Ford Service Bulletin that I located on line that explained the problem and suggested corrective measures. Was notified late in the afternoon of the first day and was advised that the technician was not able to recreate the problem and could the vehicle be left with them over night which I agreed to. Approximately mid afternoon of the second day, I was contacted by the assigned service advisor and advised that they were still unable to replicate the problem. Was advised that if the problem occurred within the next 30 days I could bring it back and they would wave the Diagnostic charge and related shop fees which was acceptable. Arrived at the dealership the following afternoon, paid the balance due and was told my vehicle would be pulled around front. As I was walking around the front of the truck, I noticed washer fluid dripping from behind the grill. The lot valet pulled the vehicle into the drop off lane, Kayla was notified, the tech was assigned to the work order and was able to verify the problem and effect the repair which was covered by my extended warranty, and luckily the needed parts were in stock, so win win! Paid my second bill, Kayla charged it to my Ford Pass point balance, so I had no additional out of pocket so to speak and was on my way home in 90 minutes as promised. While it eventually became a 2.5 day event, the problem was fixed. The service at this dealership are great folks and will go the extra distance without hesitation. Always recommend Beau Townsend Ford to anyone if asked for a testimonial. More

Did not apply coupon for oil change/ tire rotation hopefully they will credit me for it in the future on my account for next visit hopefully they will credit me for it in the future on my account for next visit More

Great Service=Good People. They are honest with services they offer. No high pressure. the service time was less than estimate. They are honest with services they offer. No high pressure. the service time was less than estimate. More

The service staff was great to work with. The timing of the service was spot on! The timing of the service was spot on! More

Always courteous and amazing customer service . Cares about you as a customer makes you feel welcome Cares about you as a customer makes you feel welcome More

being there at O'dark thirty, I was in early when they opened the doors at 8 am sharp. Then they said it would take an hour and a half and they beat that. On top of it all, they washed my vehicle, now wh opened the doors at 8 am sharp. Then they said it would take an hour and a half and they beat that. On top of it all, they washed my vehicle, now where else can you get top notch service like that. More

Never gotten notify vehicle was ready for pickup. Never received copy of bill by email. Service was great. Never received copy of bill by email. Service was great. More

Great service and a very clean and nice facility. Communication could be a bit more proactive. But over all. A great experience. Communication could be a bit more proactive. But over all. A great experience. More

Sold me 2 pieces of junk. I wasted tens of thousands of dollars here. Then they had the audacity to try and give me 1k for the junk they sold me and charged me 200 dollars to I wasted tens of thousands of dollars here. Then they had the audacity to try and give me 1k for the junk they sold me and charged me 200 dollars to look at it. Never going back and telling everyone I know to steer clear. More

From the beginning when I asked the tow company to drop off my car without even contacting the first, Beau Townsend collision center gave me great customer service, off my car without even contacting the first, Beau Townsend collision center gave me great customer service, More