Beau Townsend Ford - Service Center

My wife got in right away to have a tire sensor checked and replaced along with Works package. and replaced along with Works package. More

The service rep that assisted me was very nice. However, I am disappointed in the fact that I was there a month ago and stated my check engine light was coming on, and the tire sensor fault was rep However, I am disappointed in the fact that I was there a month ago and stated my check engine light was coming on, and the tire sensor fault was reported in October when I received my oil change but was not documented on the service sheet. When I was there in December to get my brakes done, the check engine light was not checked, nor was the sensor fault. A couple of days later, my check engine light comes on and off intermittently. When I schedule this last appointment, come to find out I need a catalytic monitor that costs almost 4,000, and I am charged for the tire sensor fault reset, which is still coming on. I feel like all this happened while under the management of Beau Townsend, and I've spent so much money and allowed things to lapse in the service of my car that were missed, making me pay out additional money. I have always been a loyal customer to Beau Townsend, but this experience has been very disappointing. More

They have done an excellent job of notifying us when there was a recall and coming to our plant to fix the repairs on our work truck. We had taken the truck in for services, and they are always friendl there was a recall and coming to our plant to fix the repairs on our work truck. We had taken the truck in for services, and they are always friendly and very helpful when I talk with them. I want to thank them all in the service department for all their help and kindness when I am working with them. More

Very helpful, professional and personable, very easy to get service once you contact them to schedule an appointment. get service once you contact them to schedule an appointment. More

When I called to schedule service they got me in quickly. My warranty covers loaner cars so I was also able to get a loaner while they had my car. My warranty covers loaner cars so I was also able to get a loaner while they had my car. More

Always take great care of me not pushy and really listen to my wants and needs to my wants and needs More

Appointments are usually finished on time or earlier with the service department but I do not like the fact that they’re closed Saturday and Sunday for service the service department but I do not like the fact that they’re closed Saturday and Sunday for service More

All the people are friendly and are very knowledgeable. My experience was wonderful. I would recommend this service center to my friends. My experience was wonderful. I would recommend this service center to my friends. More

Evan was very professional and helpful with the recall that we brought our car in for repairing. that we brought our car in for repairing. More

Scott was courteous, personable and friendly. I enjoyed doing business with him. He communicated with me often concerning updates. I enjoyed doing business with him. He communicated with me often concerning updates. More