Beaver Toyota St. Augustine

These people are crooks and use Bait and Switch tactics on unsuspecting customers. We purchased a 2010 Corolla LE last week and didn't realize the paperwork and terms were changed until we got home. Sil on unsuspecting customers. We purchased a 2010 Corolla LE last week and didn't realize the paperwork and terms were changed until we got home. Silly us, we believed what we were told and never looked at the figures on the contract. The deal from Salesman Larry Roberts was a 2.9% financing over 60 Months, but upon looking at the contract again, realized that the terms were changed by Finance Manager Mr. Tim (sorry don't have his last name)to 9.1% over 75 months. Mr. Roberts agrees with me on these figures but says there is nothing he can do about it and is more concerned about his bonus, but in all fairness he is a friendly guy, that's why I gave a rating of 5 for friendliness at this dealership. These people will not return our phone calls now and there is a no-cooling off period on their Sales Contract form, which means that we cant return the vehicle because the contract is signed. Check your sales contract thoroughly before signing anything with Finance Manager Mr Tim of St. Augustine Toyota, a smooth operator, and don't make the same mistake as we did. Its a sickening feeling to know that the law is on their side for this disgraceful behavior. I will be reporting this dealership to the BBB, all the news channels and all relevant bodies. This dealership should be investigated by the Attorney Generals office for their business practices in the State of Florida. More

I have been a Toyota owner since 1986. I have never experienced such terrible service and poor customer service. We went there for our 30k mile service and asked them to look at the blemishes on our p experienced such terrible service and poor customer service. We went there for our 30k mile service and asked them to look at the blemishes on our paint and for an estimate to buff out. Melanie took it upon herself to try and sandout the blemishes. When we went to pick the truck up told us it would be $150 just to fix the hood not including the roof. When we stated that we wouldn't pay for it, she said that she would fix it. At that point they had the truck for two days. They ruined the hood so bad that they had to send it out to be repainted. When we went to pick the truck up we noticed that they had not fixed the roof. When we questioned why they didn't fix the roof, Melanie Snelling lied and said that they never worked on the roof. Two days before she walked around the truck with us showing the damage they did to the paint. At that point, the service manager, Mark Dewey, not only lied stating that it came into the shop that way, but insulted us by saying that we need to take better care of our vehicle. Not even the general manager was man enough to help us take care of this issue. I will never go back to Lighthouse Toyota and I will probably never purchase another Toyota again due to this experience. More

I live two hours south of this dealer. My husband and I were vacationing and decided to just "look" at Toyota Venza's. Well, we were looking around the lot and Bill Laman came out as soon as he saw us. He were vacationing and decided to just "look" at Toyota Venza's. Well, we were looking around the lot and Bill Laman came out as soon as he saw us. He talked to us and showed us some cars. We all went inside the dealer showroom and he asked if we would like to come back the next day and drive a car.(I was offered to drive one that same day, but I preferred not to) Bill made arrangements with Jeff Shearer to take care of us because Bill had the next day off. When we arrived, Jeff was there to greet us. He took his time showing us the car I liked, so my husband, I and Jeff went for a test drive.When we got back to the show room we all sat down and talked money. My husband and I had a price in mind, which was much lower than the sticker price.Thinking this deal would not go through, we were ready to leave, but with a few visits to the "manager" we did get what we wanted. Now, you have to understand that we did not have my car with us! They took my car in, sight unseen and are delivering my new car and picking up my old car! As I said before, I live two hours south of St. Augustine and they are willing to do this for me at no extra charge. HOW GREAT IS THAT????????? Would I recommend this dealership, you bet I would with not problems. My experience was the best, and my compliments to Jeff Shearer, he was very knowledgeable and friendly. Thanks, Jeff and Bill for everything. Hope to visit when we are back in town. LoAnn and Bill, Malabar FL. More

Everything with this dealership is a pain. Even though I had an appointment the oil change took almost 3 hours. When I asked what was the point of the appointment, they told me that they "didn't know I was had an appointment the oil change took almost 3 hours. When I asked what was the point of the appointment, they told me that they "didn't know I was waiting". Another lady overheard this and said "well, you know I have been waiting and it has been 2 hours for my oil change". She then told me that I should have been here earlier as the police were called because a customer was so irate over their service. I then went back several months later for another oil change. Again, made an appointment and went in with a coupon that basically said the oil change should be done in 30 minutes or less. The ass't svc. manager told me that they "haven't done express lube jobs for months". So, I left and when I got home, called to ask for the svc. mgr and left a message. He didn't call but instead had another ass't manager call for him. I was told to bring the car in which I did the next day. They did the oil change at no charge. It took 45 minutes and I drove home parked the car in the garage. The next day, I had a huge puddle of oil and spent the weekend adding oil to the car. Went in first thing on Monday and was told the "oil filter was bad" and they replaced it. Give me a break -- this is an oil change -- I have 110,000 miles on the car and have never had such problems with an oil change. I am now at where the car needs a tune up as it is over the 100K mile mark. I will be taking the car to either Jacksonville or Daytona dealer rather than have these clowns touch the car again. And for the record, Nobody will be calling you to see what you thought of their service -- They could care less. Just look at all the frowns in the waiting room! More

Do yourself a favor and stay away! I drove 3.5 hours to buy a vehicle from this dealer, only to get there and the vehicle was NOT what was advertised. all I asked for was for them to compensate me a tank o buy a vehicle from this dealer, only to get there and the vehicle was NOT what was advertised. all I asked for was for them to compensate me a tank of gas for driving over 300 miles and 7 hours. that was a bit too much for them, it was a slap in the face when Terry the sales manager offered $20 take it or leave it....I left it. I also left with no vehicle and a bad taste in my mouth on how they do business. I came with cash in hand to purchase a vehicle, but never will I deal with this place again. They will be reported to the Better Business Bureau, and the DMV for false advertising, and USAA to be taken off their list of reputable dealers. If this was the service I received before I purchased the vehicle, imagine the service and support you will receive after the sale. do the research on google reviews, BBB and other places before dealing with this dealer, you will find more as you dig. More

Recently we bought a 2010 Toyota Camry LE at St. Augustine Toyota by trading our 1999 Honda Civic LX. What Toyota gives in the form of up to $4000 rebate with zero percent financing is not without i Augustine Toyota by trading our 1999 Honda Civic LX. What Toyota gives in the form of up to $4000 rebate with zero percent financing is not without its cleverly disguised "markups". Everything is clearly spelled out on the window MSRP sticker except "ADM" for $1995. Beware!!! ADM stands for ADDITIONAL DEALER MARK-UP. So What Toyota gives with the right hand as a rebate it takes half of it away with the left hand in the form of ADM!!! Unbeknown to us the 2010 Camry had an odometer reading of 170 miles. Also, the financial figures on the bill of sale were different from those agreed to in the negotiations (off by $212!!!); We did not have the Title to our Honda Civic LX with us. On the proviso that we would bring the Honda Civic Title we were able to drove the Camry off the lot. Incidentally, 2010 Toyota Camry LE uses Synthetic oil requiring "Oil& Lube changes at every 10,000 miles interval. Not only was this fact disclosed to us but (as we found out MUCH LATER) it is INCORRECTLY specified in the "Warranty & Maintenance Guide". Both the Salesperson/Dealership as well as the Toyota Company HAS FELT THE OBLIGATION (EVEN TO THIS DAY!) TO ALERT us about this glaring error. (We found out about this error the hard way when we took the car recently for an Oil & Lube Change at a competitor's Service Department). This is particularly relevant when as Loyal, Repeat customers of Toyota Cars we were eligible for the 25000 miles (2 Years) Car Care Plan with 5 maintenance coupons at 5000 mile intervals. These FIVE maintenance coupons that we were to receive were then effectively TWO "useful coupons" at the 10000 & 20000 miles Service. So again,(intentionally?, in retrospect)we were DUPED!!! The next day when we complained to the Sales Person about our dissatisfaction with the deal he agreed that we could cancel the deal and let us return the car and we could take back our Honda Civic. Next day however, the Sales & Finance Manager both refused to let us return the car by insisting that the "Honda Civic" without the Title was already off the lot to an Auction site. THEY HAD TO HAVE LIED TO US SINCE WITHOUT THE TITLE IT IS ILLEGAL TO SEND OUR HONDA CIVIC OFF TO THE AUCTION LOT!). They agreed to "correct the figures" however by $212. The Customer Service even tried to make it up to us with a goodwill gesture of about $150 but we truly feel we were taken for a ride by St. AUGUSTINE TOYOTA DEALERSHIP. The TOYOTA Customer Experience Center in Torrance, CA Continues to be the Most IMPOTENT, USELESS ENTITY. We fail to see ANY USEFUL PURPOSE FOR ITS EXISTENCE!!! The question we keep asking ourselves is "when is the Toyota Company going to learn its lesson"? If one examines the history of the Toyota Company, its enormous success eventually turned into arrogance which in turn led to a failure of their manufacturing prowess leading to its present morass of lawsuits, massive recalls & what appears to be a sure downfall from "THE BEST OF BREED"? Will it recover if it continues with its "not so kosher if not outright unprofessional & fraudulent" business practices or will it eventually driven out of existence by the forces of competition? Only Time Will Tell!!! WE WILL SURELY NOT LOOK AT ANOTHER TOYOTA CAR FOR PURCHASE AGAIN NO MATTER HOW ATTRACTIVE THE SALES TERMS. WE CAN NO LONGER TRUST THE TOYOTA DEALERSHIP/COMPANY!!! More

On 7/15/2010, I accompanied my mother-in-law to the Lighthouse Toyota dealership to purchase a 2011 Camry. I had previously spoken with David (internet rep) on the phone prior to my arrival explaining Lighthouse Toyota dealership to purchase a 2011 Camry. I had previously spoken with David (internet rep) on the phone prior to my arrival explaining our desires. Upon our 2:30pm arrival, Jeff (salesman) met us at our vehicle and escorted us to the lobby where we briefly spoke with David. The rest of the business transaction was handled by Jeff. We conveyed to Jeff what we were there to buy and I explicitely told Jeff, "THIS SHOULD BE THE FASTEST SALE HE HAS EVER HAD." Meaning, we were not there to haggle or debate the price. In fact, we did not test drive the vehicle because we new what we wanted with no uncertainty. Once my mother-in-law looked the vehicle over, we sat to finalize the paperwork. The time was about 3:15pm when Jeff begin processing the paperwork. However, the process took another two hours to finalize as we were introduced to Ovidio (finance rep). Mine you, we did not test drive the car, all documents and down payment were provided upon request. Upon completion of the finance portion, Ovidio had the audacity to ask would we be giving them (the dealership) an EXCELLENT rating for their customer service. I asked, "How could we possibly state service was excellent when we were made to sit and wait over three hours?" He then gave a lame excuse of being the only finance rep working. However, I pointed out to him that we and MAYBE two other customers were the only ones being processed. Once he realized his mistake in making such request, Ovidio went and got Mario (manager) to try and persuade us (me) in giving the excellent rating. Unsuccessfully, he then had the gall to pull me aside in another office to speak "man to man." As if he did not insult me (us) enough, he related this rating would effect their "bonuses." Adding insult to injury, he challenged my own work ethics in questioning "what did I do at my job" and asking, "do I not make mistakes on my job?" When I related what I do at my job and explained how at my job (a medical device company) we care about our customers as well as the QUALITY of service that we provide. Clearly, QUALITY SERVICE is what LIGHTHOUSE Toyota lacks in some of its personnel and it seems to start at the TOP (Ovidio, Mario). THANKS to David and Jeff for the wonderful Toyota buying experience. More

My husband brought his car in on 3 different occasions to Lighthouse/St. Augustine Toyota and every time they forgot to fill up the washer fluid. The last time we brought the car in on 3-24-10, we told the s Lighthouse/St. Augustine Toyota and every time they forgot to fill up the washer fluid. The last time we brought the car in on 3-24-10, we told the service guy when we dropped the car off that every time we have brought it in they have forgotten to fill the washer fluid after dropping around $100.00 each time. So when we got the car back after service we noticed that every time we ran the washer fluid - it smelled like sewer water. Those jerks must have put sewer water/toilet water in the washer fluid container because it seriously smelled horrid. More

My lease experience at this dealership was a very satisfying, stress free process.The management seemed very cohesive and in sync with all employees involved,(from sales to finance).The salesman was satisfying, stress free process.The management seemed very cohesive and in sync with all employees involved,(from sales to finance).The salesman was very well versed on the many aspects of the vehicle,including many safety features which were not readily visible but were very important. The sales manager got involved for final cost tuning and demonstrated a sincere effort to be accommodative and reasonable.Overall I would rate this dealership as excellent and the employees involved in the process as excellent. I would be happy to recommend this dealership to everyone! More

My overall experience with St. Augustine Toyota was great. Both Mike Banks and David Wooley who I negotiated the deal with via email were able to meet my every need. Moreover, they acyually worked wi great. Both Mike Banks and David Wooley who I negotiated the deal with via email were able to meet my every need. Moreover, they acyually worked with me online whereas other Toyota dealers only wanted to get me to the lot. Our deal was done before I ever sat foot in the dealership. I received the most for my trade in and best price, both from St. Augustine Toyota. I checked with both David Maus Toyota and Daytona Toyota...neither was willing or able to work with me on sale price and trade in value like St. Augustine Toyota did. We were greeted once we arrived at the lot and introduced as well to Marius the sales manager who also took the time to chat with my family and I to see if we had any questions. The finance manager was also very polite and professional and found us a very reasonable interest rate for a 48 mo. new car loan. We could not be more pleased with the team there. They were definitely a cut above the other two dealerships I contacted. More